Bilingual Customer Service Agent I

2 weeks ago

Toronto, Canada Beneva Full time

Job Posting Title:
Bilingual Customer Service Agent I

**Location**:
Toronto

Additional Locations:
Status:
Temporary (Fixed Term)

**Job Description**:
Are you a bilingual goal oriented individual seeking to thrive in the insurance industry ? Do you have a passion for continuous leaning and delivering outstanding customer service ?

Beneva Insurance is seeking a bilingual customer service associate to work in a call center type environment, providing excellent customer service to clients both over the phone and written, in regards to their health and wellness claims.

Why you should apply:
- Opportunity to join a growing team and company that is expanding nationally.- Excellent flex group benefit plans available.- Defined benefit pension plan.- Competitive base salary and bonus.- Excellent vacation allowances.- Free on site gym

JOB DUTIES- Answers incoming calls from customers related, but not limited to their policies and technical issues while delivering outstanding customer service.- Resolve customer issues in a timely manner while maintaining our service level agreements.- Adjudicate health and wellness claims based on each groups guidelines- Provide clients with recommendations regarding SSQ services and products- Understands the various federal and provincial government health related programs in order to accurately answer requests and/or refer the insured to the appropriate resources.- Creates, maintains and revises customer profiles and history- Performs the necessary research to respond to various requests coming by phone, or written correspondence. This may include communicating and working with other department in order to obtain the necessary information- Regularly participates in continuous training to maintain and update their knowledge and making sure that the information provided to customers is accurate.- Interprets customer requests and needs in order to provide management with suggestions for improvement.- Participates in group activities organized by management.- Performs other duties upon request.

REQUIRED SKILLS AND KNOWLEDGE

Academic- Diploma in Business Administration or a related field is an asset

Experience- At least 1-2 years of experience in customer service and a call center type environment- Experience in the group health and dental insurance field is a strong asset

**Skills**:
- Passionate about customer service and offering an outstanding service experience.- Excellent command of both written and oral English and French.- Ability to work under the pressure of key performance indicators- Strong verbal and written communication skills.- Has a passion for continuous learning- Strong organizational skills- Active listener- Ability to adapt to a changing, and fast paced environment- Ability to work in a fast paced, changing environment- Availability to work flexible shifts from 8am to 8pm.
- Purpose :_
- True to its purpose, Beneva places people at the heart of its actions and contributes to the well-being of the community. It accompanies its clients in all stages of their lives, both for their insurance and for their financial services._

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