Bilingual Customer Service Agent I

4 days ago

Toronto, Canada Beneva Full time

Job Posting Title:
Bilingual Customer Service Agent I

**Location**:
Toronto

Additional Locations:
Status:
Temporary (Fixed Term)

**Job Description**:
Are you a bilingual goal oriented individual seeking to thrive in the insurance industry ? Do you have a passion for continuous leaning and delivering outstanding customer service ?

Beneva Insurance is seeking a bilingual customer service associate to work in a call center type environment, providing excellent customer service to clients both over the phone and written, in regards to their health and wellness claims.

Why you should apply:
- Opportunity to join a growing team and company that is expanding nationally.- Excellent flex group benefit plans available.- Defined benefit pension plan.- Competitive base salary and bonus.- Excellent vacation allowances.- Free on site gym

JOB DUTIES- Answers incoming calls from customers related, but not limited to their policies and technical issues while delivering outstanding customer service.- Resolve customer issues in a timely manner while maintaining our service level agreements.- Adjudicate health and wellness claims based on each groups guidelines- Provide clients with recommendations regarding SSQ services and products- Understands the various federal and provincial government health related programs in order to accurately answer requests and/or refer the insured to the appropriate resources.- Creates, maintains and revises customer profiles and history- Performs the necessary research to respond to various requests coming by phone, or written correspondence. This may include communicating and working with other department in order to obtain the necessary information- Regularly participates in continuous training to maintain and update their knowledge and making sure that the information provided to customers is accurate.- Interprets customer requests and needs in order to provide management with suggestions for improvement.- Participates in group activities organized by management.- Performs other duties upon request.

REQUIRED SKILLS AND KNOWLEDGE

Academic- Diploma in Business Administration or a related field is an asset

Experience- At least 1-2 years of experience in customer service and a call center type environment- Experience in the group health and dental insurance field is a strong asset

**Skills**:
- Passionate about customer service and offering an outstanding service experience.- Excellent command of both written and oral English and French.- Ability to work under the pressure of key performance indicators- Strong verbal and written communication skills.- Has a passion for continuous learning- Strong organizational skills- Active listener- Ability to adapt to a changing, and fast paced environment- Ability to work in a fast paced, changing environment- Availability to work flexible shifts from 8am to 8pm.
- Purpose :_
- True to its purpose, Beneva places people at the heart of its actions and contributes to the well-being of the community. It accompanies its clients in all stages of their lives, both for their insurance and for their financial services._

Follow us on Instagram

  • Bilingual Customer Service Agent

    6 days ago

    Toronto, Canada IFDS Group Full time

    **Bilingual Customer Service Agent** **Employment Type**: Non-Permanent **Address** 30 Adelaide Str, East Toronto, Ontario, M5C 3G9 Canada **Who we are** With its global headquarters in Toronto, Canada, International Financial Data Services (IFDS) is a world-leading provider of outsourcing and technology solutions to the financial services industry. IFDS...

  • Customer Service Agent-bilingual Punjabi

    4 days ago

    Toronto, Canada Unicity International Inc Full time

    Unicity is a multi-level marketing company doing business globally in more than fifty countries. We provide world-class health and wellness products and a leading business platform that together _Make Life Better_ for people worldwide. We are looking for a **Bilingual Punjabi Customer Service Agent** to provide top level service to our...

  • Bilingual Customer Service Agent

    2 weeks ago

    Toronto, Ontario, Canada Dye & Durham Corporation Full time $40,000 - $80,000 per year

    Department:OperationsLocation:TorontoDescriptionWe are seeking a detail-oriented, driven individual to join our Financial Solutions team. As a Bilingual (French/English) Customer Service Agent, you will have the ability to use your communications expertise and take initiative in providing support for our Financial Solutions software products.You will work in...

  • Customer Service Insurance Agent

    4 hours ago

    Toronto, Canada Lorrie Howe - Desjardins Insurance Agent Full time

    **DESJARDINS CUSTOMER SERVICE REPRESENTATIVE** **Location: Toronto, ON** **Job Types: Full Time, Permanent** **Position Overview**: Successful Desjardins Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - Desjardins Agent Team Member. We seek an energetic professional interested in helping...

  • Bilingual Customer Service Representative

    3 days ago

    Toronto, Canada Infinity Mart Full time

    Hiring: Bilingual (French & English) Franchise Support Agent – Infinity Mart Infinity Mart is a proudly Canadian, fast-growing convenience store franchise. We are expanding in Quebec and are looking for a bilingual (French & English) agent who can communicate with franchise applicants from Quebec and assist them through the application process. Location :...

  • Bilingual Customer Service Representative

    4 days ago

    Toronto, Canada Infinity Mart Full time

    Hiring: Bilingual (French & English) Franchise Support Agent – Infinity Mart Infinity Mart is a proudly Canadian, fast-growing convenience store franchise. We are expanding in Quebec and are looking for a bilingual (French & English) agent who can communicate with franchise applicants from Quebec and assist them through the application process. Location:...

  • Customer Relation Agent

    2 weeks ago

    Toronto, Canada First National Financial Full time

    First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation or any other category protected by law. We are hiring a Bilingual Customer Relations Agent, Customer Service! **Reporting To**:...

  • Customer Service Representative

    4 hours ago

    Toronto, Canada Lorrie Howe - Desjardins Insurance Agent Full time

    **DESJARDINS CUSTOMER SERVICE REPRESENTATIVE** **Location: Toronto, ON** **Job Types: Full Time, Permanent** **Position Overview**: Successful Desjardins Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - Desjardins Agent Team Member. We seek an energetic professional interested in helping...

  • Customer Service Representative

    7 hours ago

    Toronto, Canada Annabella Bai - Desjardins Insurance Agent Full time

    **Customer Service Representative** - Desjardins Agent Team Member** Location: Markham Type: Full Time Desjardins Insurance is a leading Canadian insurance provider that offers a wide range of insurance products and services to individuals and businesses. We are known for our commitment to personalized service, competitive rates, and innovative solutions...

  • agent des opérations i

    4 weeks ago

    toronto, Canada Randstad Full time

    On recrute : Agent(e) des opérations bilingue (français/anglais) - Relations clients Rejoignez une équipe dynamique au centre-ville de Toronto ! Nous recherchons un(e) Agent(e) des opérations bilingue, motivé(e) et axé(e) sur le client, pour un contrat de 12 mois avec un partenaire bancaire de premier plan. C'est votre chance de développer votre...