Csr (Customer Service Representative)

1 week ago

Toronto, Canada Let's Get Moving Full time

Let's Get Moving is a reputable and customer-focused moving company, providing exceptional moving and storage services to clients across various locations. We are currently seeking a dedicated and professional Customer Service Agent to join our team preferably a bilingual female who is comfortable speaking English as well as Spanish.

**Responsibilities**:

- Serve as the primary point of contact for customer complaints and concerns, ensuring timely resolution and customer satisfaction.
- Listen attentively to customers' issues and concerns, showing empathy and providing appropriate solutions.
- Investigate claims by gathering all relevant information from the customer and other involved parties.
- Communicate with internal departments and external partners to gather necessary information and reach a resolution.
- Maintain accurate records of customer interactions, complaints, and resolutions in our customer database.
- Collaborate with team members to identify patterns or recurring issues and suggest improvements to enhance customer experience.
- Handle escalated complaints and ensure that customers' concerns are addressed promptly and effectively.

**Requirements**:

- Previous customer service experience, with a focus on complaint resolution and problem-solving.
- Excellent verbal and written communication skills, with the ability to convey information clearly and professionally.
- Strong interpersonal skills, including the ability to empathize with customers and build rapport.
- Effective listening skills to understand the underlying issues and concerns of customers.
- Exceptional problem-solving and decision-making abilities, with the capacity to think creatively and provide suitable solutions.
- Ability to handle difficult or upset customers with patience and professionalism.
- Detail-oriented and highly organized, with the ability to multitask and prioritize effectively.
- Proficient computer skills, including experience with customer relationship management (CRM) software and Microsoft Office Suite.
- Fluency in English (Language skills in Spanish and/or Punjabi are a plus).

At Let's Get Moving, we value our customers and strive to provide exceptional service at every interaction. As a Customer Service Agent, you will play a crucial role in addressing and resolving customer complaints, ensuring their satisfaction and loyalty. If you are a customer-oriented individual with strong problem-solving skills, we invite you to join our dynamic team.

To apply, please submit your resume and a brief cover letter outlining your relevant experience and why you believe you would be a great fit for this role. We look forward to hearing from you.

**Job Types**: Full-time, Permanent

**Salary**: From $19.00 per hour

**Benefits**:

- Casual dress
- Company events
- On-site parking

Schedule:

- Day shift

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Toronto, ON M3K 1E8: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Customer service: 1 year (required)

Shift availability:

- Day Shift (required)

Work Location: In person

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