Community Rental

The City of Markham is proud to be recognized for the 5th consecutive year as one of Canada’s Best Employers by Forbes and Statista Inc. In 2025, the City of Markham is ranked 2nd among municipalities in Canada and 12th overall for Government Services. The recipient of multiple environmental awards, we are recognized for our innovative sustainability and urban planning initiatives as well as our fiscal accountability. More than 366,000 residents call Markham home and benefit from our rich heritage, culturally diverse environment, vibrant local economy and focus on quality of life.

**Job Summary**

Reporting to the Client Services Coordinator, this position is responsible for providing front line customer service and supervision of event guests of the Markham Museum during a large site wide event. The role will be accountable for ensuring that event guests have an enjoyable and positive experience at the facility while participating in Museum delivered activations and exhibition experiences.

The Community Rental & Events Assistant plays a vital role in supporting both private rentals and museum-hosted events. Core responsibilities include, but are not limited to: client coordination, guest wayfinding and assistance, administrative support, event set-up and delivery, on-site event team support, and facility management as needed during events.

Due to the nature of this role, scheduling is flexible, with the majority of shifts occurring Thursday through Sunday. Evening and late-night availability is required, with shifts occasionally ending as late as 1:30 AM.
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Job Duties & Responsibilities**:

- Oversee smooth execution of events activations and ensuring a positive visitor experience throughout the entire duration of events.
- Leads activities with the public based on the theme of the event and/or exhibition they are supporting.
- Address any issues from visitors in a prompt, effective and professional manner and escalate to Supervisor where needed.
- Responsible for event implementation and logistics including set-up and take down of required tables, chairs, and other activation materials, etc.
- Work independently and with mínimal supervision.
- Maintain site security and responsible for the opening and closing of the Museum grounds and its various buildings, ensuring that all buildings are locked, alarms have been set and assets have been secured at closing.
- Takes a lead role in safety and security procedures and situations. Effectively deals with emergencies if and when they arise.
- Ensure a safe and accessible environment for event guests.
- Ensure client agreements are being adhered to as per the direction of the Client Services Coordinator or designate.
- Complete an end of day status report for events/rentals.
- Helps ensure a clean, safe and professional atmosphere through general cleaning/maintenance of exhibition and indoor event spaces as required (i.e., sweeping, cleaning clearing and salting walkways, set-ups and take down of activation materials as required).
- Maintain constant communication with other on-site staff regarding event details and guest location, to ensure coordination of site use by multiple clients.
- Maintains awareness and ensures client compliance with City of Markham Rules and Regulations.
- Responds and directs requests from visitors and other City of Markham staff on general issues and/or maintenance requests.
- Key duties related to this position will be focused on site needs for the large-scale events, including the pre and post set-up and take-down, along with leading site activations.
- Operates point of sale system and answers visitor inquiries over the phone.
- Perform all other related duties as assigned

**Qualifications and Requirements**
- Minimum of 18 years of age or older at the start of employment
- Excellent customer service and communication skills and sensitivity to interact with a diversity of patrons in a courteous and efficient manner
- Previous customer service experience
- Up to date Standard First Aid with CPR ‘C’
- Must be able to provide a clear Vulnerable Sector Screening
- Excellent communication and interpersonal skills
- Able to deal tactfully with customers
- Able to follow detailed instructions
- Strong team approach and open/adaptable to change
- Must be able to contribute positively to a respectful professional environment
- Must be able to work independently with mínimal supervision.
- Ability to work flexible hours including evenings & weekends
- Proficiency in MS Office, Outlook, database management, etc.
- Previous experience working with children and families an asset
- Interest in pursuing a career in event management or similar career an asset
- Valid Ontario Class G Driver's License is an asset

**Core Behaviours**:

- ** Service Excellence**: Meets or exceeds service standards when interacting with customers in the community and in the organization.
- ** Change & Innovation**: Responds positively and professionally to chan