Social Media Communications, Administrative

POSITION TITLE: Social Media Communications, Office Administrative & Retail Support

TERM: Full-Time Term Position (18 months minimum)

LOCATION: Village Grocer (Markham, Ontario)

REPORTS TO: General Manager

Scope

This position serves as the lead role in overseeing our organizations social media, customer communication responsibilities (50%) and serves as a key support role to both the stores administrative and retail needs (50%).

Key Responsibilities

Social Media

• Creative management, engagement, and monitoring of weekly social media postings/communications through pertinent channels (VG Website, Facebook, Instagram, Google, Red Book, Yelp, etc.)

• Coordination, editing, design and posting of weekly features and events

• Company website maintenance (i.e. uploading specialty menus through third party web provider)

• Knowledge base for emerging technologies and social media trends

• Enhanced story telling field creation trips

Product Packaging

• Development, design, inventory management for all product packaging and all labels

• Ensure labels are in compliance for Canadian ingredient, nutritional & allergen label standards

Customer Communications

• Creative management of customer communications including but not limited to;

• Customer engagement guides (VG Catering Guide, Holiday Guide, Summer BBQ Guide, etc.)

• In-store communications (department signage, chalk boards, cart advertising, posting of store hours)
• Monitoring and coordination of customer communications & reviews (email, social media channels)

Retail Support

• Coordination of departmental holiday menus and customer order assistance

• General retail assistance as needed (bagging, carts, etc.)

• Customer grocery orders

• In-store Village Grocer/Kitchen samplings

Special & Sponsorship Events

• Studio rental events (customer, corporate)

• Customer and brand events (indoor and outdoor)

• Staff events

• Charity events (MSHF, SPCA, etc)

• Sponsorships

Office Administrative Support

• Bi-monthly staff newsletter

• Assistance departments with assembling departmental recipe sheets & ingredient costing (template)

• Phone answering

• Customer complaint log maintenance

• Holiday department support (key dates / holiday)

Work Schedule

• Five days a week

Job Requirements

• Fluent in English with excellent oral and written communication skills

• Proficient or familiar in the following programs: Wordpress, InDesign, Coral Draw, Photoshop, Planoly, Google Documents, Instagram, Facebook, Twitter, Mailchimp

• Outgoing and vibrant personality with a willingness to be on video for social media

• Organized with good time management skills

• Available to work flexible hours

• Works well under pressure in a fast-paced environment

• Takes initiative and possesses an attention to detail

Competencies

• Technology savvy

• Outgoing and personable

• Strong communication skills

• On-camera presence

• Team oriented

About The Village Grocer:

The Village Grocer has been a purveyor of quality foods in the Markham community for over 35 years. Started in 1986 by Evan & Cathy MacDonald, the company's focus is to provide customers with wholesome & quality foods together with a high level of personalized service. The Village Grocer experience includes a full range of unique, everyday gourmet food offerings in a friendly retail-shopping environment that exudes discovery for the shopper. Under the banner "Great People, Quality Food" the Village Grocer provides consumers with quality food options beyond conventional food retailers.

The Village Grocer is committed to equality of opportunity in all aspects of employment. It is the policy of The Village Grocer to provide full and equal employment opportunities to all employees and potential employees without regard to race, color, religion, national or ethnic origin, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other legally protected status.

Job Types: Full-time, Fixed term contract

Contract length: 18 months

Pay: $20.00-$25.00 per hour

Expected hours: 40 per week

Benefits:

• Casual dress
• Dental care
• Discounted or free food
• Vision care

Work Location: In person