Vehicle Rental Agent, Short Term Leasing

1 week ago

Markham, Canada Foss National Leasing Ltd. Full time

**Job Title: Rental Agent, Short Term Leasing**

Foss National Leasing has an exciting opening for a full-time Rental Agent, in our Short-Term Leasing Department. We are seeking an enthusiastic, professional and customer focused individual, who will be the first point of contact for our clients and provide exceptional customer support. This individual will field customer inquiries, process orders, schedule appointments, and connect clients with other individuals or departments as needed.

**Main Responsibilities**:

- Daily contact with customers/fleet managers providing answers, solutions and information for managing Short-Term Leasing vehicles
- Coordinating and Organizing Vehicle Logistics with clients and third party vendors
- Account and billing maintenance
- Answering clients’ questions with regards to field assistance for driver experience, suppliers, billings, etc
- Opening and closing of vehicle rental agreements
- Fulfilling Vehicle Orders
- Producing various reports using in-house software
- Coordinate clients’ information via our different data base systems
- Other duties as may be required to provide high quality service delivery to our customers

**What you will bring to the Company**:

- At least three (3) years’ experience in a similar customer relations position
- Ability to multi-task with accuracy
- Knowledge of a CRM tool such as Sales Force would be an asset
- Ability to prioritize requests and deadlines
- Strong Analytical skills
- Professional phone manner
- Proficient in MS Office Suite; advanced in Excel
- Passion to stay busy and eager to do whatever it takes to get the job done
- Strong written and oral communication skills
- Positive energy and enthusiasm every day
- Previous experience and familiarity with automotive leasing is an asset
- Bilingual (French) is an asset

**What the Company Will Give to You**:

- Very competitive salary and full benefit program
- Onboarding and ongoing training
- Opportunity to grow and develop in your career in a family owned, nimble and customer-centric work environment

In the beginning, we will teach you our system. We will make it easy for you when you are most nervous. As you start to be more and more successful, you will put your own spin on things and that's when you will really launch your career

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