Desktop Support Analyst

2 weeks ago

Toronto, Canada Progression3 Full time

On behalf of our client in downtown Toronto, Progression3 is in search of a Desktop Support Analyst for a contract-to-permanent role.

**Primary Responsibilities**:

- Monitor computer hardware performance and diagnosing problems
- Upgrade computers through the addition of new hardware, such as additional RAM or a new disk drive
- Replace worn or defective parts and clean computer hardware according manufacturers’ specifications
- Perform testing of equipment that has been repaired, prior to returning the equipment to the user
- Track and route problems and requests tickets, and document resolutions Identify, prioritize, and escalate situations requiring urgent attention
- Perform system health check and mitigation to meet software and security standard including encryption, patching and backup
- Core Client Hardware: Lenovo Thinkpad laptops, Dell Optiplex desktops, MacBooks
- Software Environment: MacOS, Microsoft Windows 10 / 7 / XP / 2000 / XP OS, Microsoft Office 365 / 2003 / 2007 / 2013 / 2016, Microsoft ATP and LAPS, Quest KACE, Crashplan, McAfee AV / ePO, Palo Alto Network VPN, Adobe Acrobat, SAP, Exceed on Demand and EDA tools for Windows.

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Salary**: $26.00-$30.00 per hour

Schedule:

- 8 hour shift

Licence/Certification:

- CompTIA A+ (required)

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