Desktop Support Analyst

Company Description

Bantrel is proud to be a leading provider of Engineering, Procurement, and Construction (EPC) services in Canada.

Since our inception in 1983, we have delivered end-to-end solutions for some of Canada’s most challenging and complex energy, mining and infrastructure projects, with an unrelenting focus on safety, while delivering to the highest degree of quality. Bantrel performs design and procurement services from our Calgary, Edmonton and Toronto offices and delivers construction management and self perform construction services at various Client sites across Canada.

Our global reach and local touch is demonstrated by our affiliation with our parent company, Bechtel Corporation, one of the largest EPC companies in the world, and with McCaig Investments, a Canadian owned private company with longstanding ties to the local business community.

Bantrel Co.: My Company | LinkedIn

**Job Description**:
**Summary**:
Bantrel has an exciting opportunity for a Desktop Support Analyst to join our team in Toronto.

We are looking for an individual who excels in collaborative, dynamic and fast-paced project environments. We are in search of a task oriented, self-starter who is confident and has exceptional communication skills. You will be a person who thrives in an open world environment but knows how to find a work-life balance. You are also a person that can work around flexible working hours as we work with people in various time zones, and ability to provide occasional after-hours support.

**In this contract role, you will be a champion of **diversity & inclusion:
**Duties & Responsibilities**:

- Provide technical support for resolution or escalation of desktop/workgroup related problems or requests initiated by internal customers within prescribed service levels.
- Provide initial point of contact for technical problems and perform troubleshooting tasks, problem diagnosis, resolution, or escalation.
- Requires a general knowledge of hardware and software components, local to the desktop and as they relate to the network.
- Experience with installations of a variety of large engineering software suites will be considered an asset.
- Setup, installation, configuration, and troubleshooting of desktop hardware and software. (Windows 10)
- Purchase, configuration, and troubleshooting of mobile hardware. (Mostly iOS with deployment via ABM & Intune)
- Purchase, & installation of a variety of computer peripherals including installation of graphics cards, RAM etc.
- Communicate open items and issues to key stakeholders, including management.
- Assume additional responsibilities as assigned/required.
- Shipping and Receiving IT Assets between Offices and Field Sites.
- Ensure stock & build rooms are clean and organized, maintaining a safe work environment.

**Qualifications**:

- A recognized diploma in a computer science, information systems or computers discipline from an accredited college, OR Proven experience in the described role
- Minimum 3 years help desk customer service experience as well as hands-on desk side support (2nd level).
- Knowledge of an Incident Tracking and Knowledge Base system is an asset.
- Specific experience and/or training in Microsoft Office Suite problem solving (specifically teams, SharePoint).
- Experience in remote desktop support software use an asset. (SCCM & Endpoint Manager)
- Proven capabilities in the following technologies or systems:

- SCCM
- Microsoft Endpoint Manager (Intune)
- Windows 10
- Working knowledge of AzureAD and Active Directory
- Experience supporting Xenapp/Xendesktop environments
- Working knowledge of Citrix Environments
- Multi-tasking and coordination skills in a high pressure and fast-paced environment.
- Valid drivers license and access to a vehicle.

Additional Information