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Customs Brokerage Specialist

2 weeks ago

Richmond, Canada Geodis FF Canada Full time

**Customs Brokerage Specialist**

**Who We Are**:
GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power _A Better Way to Deliver_ for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.

**Your role on the team**:

- Manage the customs brokerage process as defined by Customer specific and Location specific standard operating procedures
- Validate correct classification and import duties and taxes paid, in compliance with contracted customer requirements and with all governmental and industry regulations
- Document services to be provided as agreed with the customer in a contract or SLA - service level agreement, if service to be provided is different from basic work instructions, provide operations with customer specific SOP - standard operating procedure, ensure operations understands additional service requirements
- Function as first point of contact for customers with Canada Customs, respond to customer requests, complete requests for additional information from Canada Customs, follow up with customers and Canada Customs until issues are resolved to the customer’s satisfaction
- File compliant Customs and OGA entries and obtain release prior to arrival
- Identify customer needs or problems, coordinate with other departments to develop and create written procedures, training, and auditing, oversee implementation of required changes to processes and procedures
- Solve problems, fix issues, expedite shipments
- Coordinate with other departments to respond to inquiries and resolve issues
- Monitor reports, identify shipment exceptions, rectify potential service failures
- Identify corrective action required, follow up through completion of corrective action
- Proactively identify and rectify potential issues
- Analyze reports and statistics
- Comply with corporate, regional, branch, and department policies and procedures
- Respond to issues as escalated, escalate unresolved issues to next management level

**What you need**:

- Minimum of two years of experience
- Fluent in Import Regulations, Customs Brokerage process, and other import compliance issues
- Familiar with Import Regulations, Import License requirements, and other import compliance issues
- Familiarity with Microsoft Outlook, Word, and Excel
- Familiarity with the internet
- Fluent in English, written and spoken
- Able to plan and organize a complex process from start to finish
- Able to organize and prioritize tasks
- Able to work effectively in a time constrained environment and meet strictly enforced daily deadlines
- Willing to communicate with customers and colleagues and provide excellent customer service

**What you gain from joining our team**:
Find your future at **GEODIS**. This is not your old-time warehouse job. Work in modern facilities with cutting-edge technology, helping us move products for some of the world’s most influential brands.

Look what you’ll get by joining the **GEODIS** team
- **Get Good Money** - Fair pay and some jobs come with bonus opportunities.
- **Stay Safe** - We pride ourselves on a safe, clean, and healthy work environment for everyone.
- **Get A Voice** - We are always asking our teammates to tell us how to make their experience working at **GEODIS** even better.
- **Get Promoted** - When you are ready to take the next step in your career, we will be there to support you. We promote about 10% of our warehouse workers each year.
- **Have FUN** - Work with fun, supportive people just like you
- **Find Your Place** - We value diversity and seek to provide an inclusive culture. Join an Employee Resource Group, participate in an international lunch, or celebrate your heritage to find your place of belonging.
- **Find Your Future** - Whether you are interested in the opportunity to work seasonally or looking to launch your career, GEODIS is the place
- **_Eligibility varies based on location, job, employee type, or length of service._**

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), we are committed to providing accommodations for people with disabilities to support their participation in all aspects of the recruitment and selection process.

**Join our Team**

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