Customer Service

2 days ago

Richmond Hill, Canada eToronto Tickets Full time

**Job Title**:Customer Service & Fulfillment Specialist

**Location**: Richmond Hill, ON (On-site)

**Job Type**: Full-time, Permanent

**About Us**:
eToronto Tickets is a secondary market ticket brokerage, specializing in concert, sports, and theatre tickets in Toronto and worldwide. We are passionate about live events and pride ourselves on providing exceptional customer service and seamless ticket fulfillment.

We are looking for a dynamic and versatile individual who can handle digital marketing, administrative tasks, and sales responsibilities. If you thrive in a fast-paced environment and enjoy engaging with customers, managing orders, and leveraging social media, we’d love to hear from you

**Your Role**:
As a **Customer Service & Fulfillment Specialist**, you will have a diverse range of tasks and responsibilities that contribute to the success of eToronto Tickets. This role requires an energetic, detail-oriented, and tech-savvy individual who can manage customer interactions, ticket order deliveries, IT support, and social media coordination.

**Key Responsibilities**:

- Provide proactive, friendly, and high-quality service to eToronto Tickets’ customers.
- Assist customers with purchases, active orders, inventory questions, and upcoming event details.
- Utilize internal and external technology to manage order fulfillment.
- Support and maintain websites and domain management.
- Maintain VOIP business lines.
- Contribute to team culture and company growth.
- Develop and manage social media content (Facebook, Instagram, X).
- Assist with digital marketing campaigns to enhance brand visibility.
- Perform administrative tasks, including record-keeping, scheduling, and order processing.

**What You’ll Bring**:

- **1-2 years of digital marketing experience**.**:

- **1-2 years of administrative experience.**:

- Strong written and verbal communication skills.
- Passion for live events (sports, concerts, or theatre).
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Team player mentality with a strong desire to contribute to company culture and success.
- Proficiency with MS Office & CRM platforms.
- **This is an on-site role, and you must be able to commute to our office in Richmond Hill, ON.**

**Perks & Benefits**:

- Casual dress code
- On-site parking
- Paid time off

**Schedule**:

- 8-hour shifts
- Monday to Friday
- Weekends & holidays as needed
- On-call availability

**Education & Experience Requirements**:

- **Education**: Secondary School (preferred).
- **Experience**: 1-2 years of digital marketing experience (preferred).
- **Experience**: 1-2 years of sales & customer service experience (preferred).
- **Experience**: 1-2 years of administrative experience (preferred).

**Job Types**: Full-time, Permanent

Pay: $40,000.00-$60,000.00 per year

**Benefits**:

- Casual dress
- On-site parking
- Paid time off

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Holidays
- Monday to Friday
- On call
- Weekends as needed

Ability to commute/relocate:

- Richmond Hill, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Digital marketing: 2 years (preferred)
- Administrative: 2 years (preferred)
- Sales: 2 years (preferred)
- customer service: 2 years (preferred)

Work Location: In person

Application deadline: 2025-03-07
Expected start date: 2025-04-01

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