Customer Service Representative

4 days ago

North York, Canada AWIN Advanced Auto Body Centre Full time

AWIN Advanced Body Shop Centre is currently looking for a **Customer **Service Representative **to join our fantastic team

**Job Purpose**

This position will require an individual to make follow-up calls to Service and Sales customers to ensure 100% customer satisfaction. Additional responsibilities include contacting all of the dealership Lease and Finance maturity customers and scheduling appointments for the Sales department.

**Responsibilities**
- Provide excellent customer service
- Writes estimates of damages, according to company standards
- Reviews and explains estimates with customers
- Obtains repair authorizations as needed
- Reviews estimates of completed vehicles with customers
- Performs check -in upon drop off & final check of vehicle before delivery
- Contacts insurance on behalf of customers
- Monitors repairs during the repair process and ensures customers, insurance companies etc are updated
- Finalizes paperwork at completion of repair prior to contacting customers
- collects relevant payments (cp or/ and deductibles)
- Maintains complete knowledge of and complies with company and departmental policies, procedures and standards
- Maintains customer & company confidence by keeping information confidential & secure
- Sets up and organizes individual work area with designated supplies, forms, resource materials while maintaining cleanliness at all times
- Maintains a positive working relationship with team members and management in a team environment

**Qualifications**
- Previous experience in a customer service role.
- Must have an enthusiastic and outgoing personality
- Ability to work efficiently in a high-pressure environment.
- Valid Ontario G Driver’s Licence.
- Attention to detail.
- Strong organizational skills.
- Collate and record information accurately.
- Maintain accurate records.
- Logical and systematic.
- Ability to maintain filing systems and database.
- Work to deadlines and targets.
- Ability to work efficiently in a high-pressure environment.
- Strong knowledge of 180, ADP/CDK or Reynolds software, MS Office, including Excel, Word, PPT and Outlook, OEM websites.
- Excellent communication skills and customer service. Including written and verbal skills to communicate with all employees.
- Professional appearance & friendly disposition

**Benefits**
- Excellent Group Benefits package
- Group RRSP Contribution program
- Boot and tool allowance
- Work/life balance including flexible shifts
- Training and support programs
- Tuition reimbursement program
- Corporate support
- Mentorship and development
- Unlimited careers opportunities within our automotive group

**Personal Attributes**
- Passion, motivation, focus and leadership skills.
- Results focused approach.
- Team player.
- Strong communication skills both written and verbal.
- Ability to influence, negotiate and mediate effectively.
- Strong attention to detail.
- Ability to maintain confidentiality and professionalism.
- Excellent interpersonal and team building skills.
- Strong time management and organizational skills.
- Honest, courteous and able to demonstrate strong work ethics.
- Driven and ability to work with minimum supervision.

**APPLY FOR A REWARDING CAREER TODAY**

We thank all applicants for their response; however only those considered for an interview will be contacted.

AWINJobs

  • Bilingual Customer Service Representative

    2 weeks ago

    North Bay, Canada Zedd Customer Solutions Full time

    **ABOUT ZEDD CUSTOMER SOLUTIONS** Zedd Customer Solutions is a Canadian owned and operated outsource contact center services provider. Our success can be attributed to the dedication, hard work, and service excellence delivered every day by our talented team of contact center professionals Zedd Customer Solutions is expanding and invites you to join our...

  • Customer Service Representative

    6 days ago

    North York, Canada Fix Network Full time

    **Fix Network is looking for a Customer Service Representative!**: Fix Network is looking for a new Customer Service Representative to join our team. The primary focus of the CSR shall be to provide excellent customer service by scheduling and meeting with clients for intake and delivery appointments. The CSR will manage the Load Levelling process as...

  • Customer Service Representative

    2 weeks ago

    North York, Canada National Seating & Mobility Full time

    **About NSM** National Seating & Mobility is Canada’s fastest-growing rehab equipment supplier, and we help improve our clients' lives by providing medical equipment solutions for seating and mobility. At NSM, we seek mission-driven team members that can exemplify our HEARTS values: Honour, Excellence, Accountability, Respect, Teamwork and Service....

  • Customer Service Representative

    2 weeks ago

    North York, Canada Fix Network Full time

    **Collision Repair Expert is looking for a Customer Service Representative!**: If you are a people person and are looking to evolve in a fast-paced work environment, then this could be your ticket to a great career **A day in the life of a Customer Service Representative at Collision Repair Expert**: - Review client’s vehicles for related and not related...

  • Customer Service Representative

    6 days ago

    North York, Canada Gertex Solutions Inc. Full time

    Come join us at GERTEX Solutions and become a part of an agile, entrepreneurial and family oriented business! We offer high quality packaging solutions and supply resources and have been in business for over 30 years! We specialize in providing shipping supplies, packaging supplies, and automated solutions to businesses and organizations. If you are looking...

  • Customer Service Representative

    3 days ago

    North York, Canada Fix Network Full time

    **Collision Repair Experts is looking for a Customer Service Representative!**: If you are a people person and are looking to evolve in a fast-paced work environment, then this could be your ticket to a great career **A day in the life of a Customer Service Representative at Collision Repair Experts**: - Review client’s vehicles for related and not...

  • Customer Service Representative

    3 days ago

    North York, Canada A. Fisher & Associates Inc. Full time

    **Hours**:Monday to Friday: Between the hours of 8:00am and 8:00pm **Annual Salary**:$35,000.00 **Start Date**:Immediately **Location**:90 Sheppard Ave. East, North York, ON, M2N 3A1 **Customer Service/Administration Representative** We are searching for a customer service oriented and organized individual who just want to help make someone's day...

  • Customer Service Representative

    2 weeks ago

    North York, Canada Domino's Full time

    **Full Job Description** Company Description As an Customer Service Representative (CSR), you are the first and sometimes the only person interacting with our Customers. Your contact with every Customer plays an essential role helping us create smiles by making lives easier. Your professionalism and optimism are vital to creating a pleasant experience for...

  • Customer Service Representative

    4 days ago

    North York, Canada Global Furniture Group Full time

    Global Furniture Group is looking for a detail oriented Customer Service Representative to join our Global Contract division. The position is based 100% on-site at our North York location. **GENERAL ACCOUNTABILITIES** The Customer Service Representative is accountable for ensuring an exceptional experience for our customers through our Canadian dealer...

  • Customer Service Representative

    1 week ago

    North York, Canada National Seating & Mobility Full time

    Energize your day knowing everything you do makes someone's life better. Join our team as a Customer Service Representative at National Seating & Mobility Ltd. and feel good about the work you do! You will be based in our North York branch. **About Us** National Seating & Mobility is Canada’s fastest-growing rehab equipment supplier, and we help improve...