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Customer Service Representative

2 weeks ago

SaintLaurent, Canada CAMP Systems International Full time

CAMP Systems is the leading provider of aircraft compliance and health management services to the global business aviation industry. CAMP is the pre-eminent brand in its industry and is the exclusive recommended service provider for nearly all business aircraft manufacturers in the world including Airbus, Bell, Boeing, Bombardier, Cessna, Daher, Dassault, Embraer, Gulfstream, Hawker, HondaJet, Leonardo, and Pilatus. Our services are delivered through a “SaaS plus” model and we support over 20,000 aircraft on our maintenance tracking platform and over 31,000 engines on our engine health monitoring platform. Additionally, CAMP provides shop floor management ERP systems to over 1,300 aircraft maintenance facilities and parts suppliers around the world. CAMP has grown from a single location company in 2001, to over 800 employees in 12 locations around the world.

CAMP is an exciting company to work for, not only because of its future growth prospects, but also because of its culture. Smart, motivated people, who want to take initiative, are given the opportunity and freedom to make things happen. CAMP is wholly owned by Hearst Business Media. Located in **Montreal, QC in the middle of a thriving aerospace ecosystem,** CAMP offers the opportunity to be a part of this thriving industry providing stability and a rich 50+ year history.

**Job Summary**:
As part of the Customer Service Team you will be handling a variety of tasks involving client needs, requests, and making recommendations. This position offers the chance to become familiar with CAMP’s software, clientele, and brand. Using your exceptional and professional customer care skills, you will be the first impression and representation of CAMP Systems.

**Responsibilities**:

- Be the first line of contact when customers, clients, and partners call with inquiries.
- List, understand, and take action in response to needs.
- Maintain records of customer information.
- Provide effective and efficient assistance where needed.
- Support CAMP’s Business interactions, setup, and if needed connect to proper Aircraft Analysts.

**What you will need to succeed**:

- Ability to fluently speak in BOTH English and French.
- Intermediate understanding of computer software.
- Warm, welcoming, and helpful attitude.
- Excellent interpersonal skills.

**What we offer**
- Competitive salary
- Fast-growing environment
- Generous company benefits including medical, dental and vision insurance; short-term disability, 401k

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

**Benefits**:

- Dental care
- Employee assistance program
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision care

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Saint-Laurent, QC: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you comfortable working on-site at our partner location in Montreal as well as on-site 2-3x per week at our office location in Montreal?

**Language**:

- French (preferred)
- English (required)