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Customer Service Representative

3 weeks ago

SaintLaurent, Canada VTL TRANSPORT Full time

**Titre du poste : Représentant(e) au service à la clientèle**
**Lieu : Saint-Laurent, QC H4S 1J9**
**Type d’emploi : Temps plein en présentiel (8 h à 17 h)**
**Secteur d’activité : Transport**

**À propos de nous**:
**Chez VTL, on est convaincus que l’excellence du service est la clé pour bâtir des relations solides et durables avec nos clients.**
**Nous sommes une division de logistique tierce partie en pleine croissance au sein de l’entreprise VTL, reconnue pour son engagement envers l’excellence, l’innovation et sa priorité envers les gens.**
**Joignez-vous à une équipe qui valorise l’empathie, l’intégrité et le dépassement de soi.**

**Aperçu du poste**:
**Nous sommes à la recherche d’un(e) représentant(e) au service à la clientèle, dynamique, sympathique et minutieux(se), pour devenir le premier point de contact avec nos clients.**
**Dans ce rôle, vous répondrez aux demandes, prendrez des rendez-vous et assurerez le suivi des commandes afin d’offrir une expérience client exceptionnelle.**

**Principales responsabilités**:

- **Répondre aux demandes des clients par téléphone, courriel ou clavardage**:

- **Résoudre les problèmes des clients de façon rapide et efficace, tout en maintenant une attitude positive**:

- **Entrée de données et de commandes / mise à jour de fichiers Excel en temps réel**:

- **Création et mise à jour des procédures (SOP) pour garder les profils clients à jour**:

- **Développer une bonne connaissance de nos produits, services et politiques internes**:

- **Collaborer avec les autres départements pour assurer un service fluide et efficace**

**Profil recherché**:

- **Expérience préalable en service à la clientèle dans un environnement de bureau**:

- **Excellentes habiletés en communication et en résolution de problèmes**:

- **À l’aise avec les outils de courriel, les plateformes de clavardage et Microsoft Office**:

- **Capacité à travailler de façon autonome et à bien gérer son temps**:

- **Attitude positive, empathique et professionnelle**

**Ce qu’on offre**:

- **Assurances collectives (santé et dentaire)**:

- **Congés payés et jours fériés**:

- **Formation continue et possibilités d’avancement**:

- **Une culture d’équipe inclusive, humaine et collaborative**

**Pour postuler**:
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**Job Title: Customer Service Representative**
**Location**: Saint-Laurent, QC H4S 1J9

**Job Type**: Full-Time in office (8am - 5pm)
**Industry**: Transportation

**About Us**:
At VTL, we believe that great service is the key to building long-lasting relationships with our clients. We're a fast-growing 3rd party Logistics division in VTL company known for our commitment to excellence, innovation, and putting people first. Join us and be part of a team that values empathy, integrity, and going the extra mile.

**Position Overview**:
We're looking for an outgoing, friendly and detail-oriented **Customer Service Representative** to be the first point of contact for our customers. In this role, you'll handle inquiries, book appointments and track orders to ensure that every customer has a positive experience.

**Key Responsibilities**:

- Resolve customer issues quickly and efficiently while maintaining a positive attitude
- Data & Order entry / updating live excel sheets
- Creation and maintenance of SOPs to ensure all profiles are up to date
- Maintain a deep understanding of our products, services, and company policies
- Collaborate with other departments to ensure seamless customer support

**What We're Looking For**:

- Previous customer service experience in office environment
- Excellent communication and problem-solving skills
- Ability to work independently and manage time effectively
- Positive, empathetic, and patient attitude

**What We Offer**:

- Health and dental benefits
- Paid time off and holidays
- Ongoing training and career growth opportunities
- A supportive and inclusive team culture

**How to Apply**:
Pay: $24.00-$28.00 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Dental care
- Life insurance
- On-site parking
- Paid time off

Work Location: In person