Customer Service Coordinator
5 days ago
We are currently seeking a bilingual full-time Customer Service - Team Lead to join our dynamic team working out of the Montreal office in Ville St-Laurent.
- Monitor inventory and place orders with suppliers
- Assist with conference preparation i.e. Equipment and marketing supplies
- Assist with product complaints or concerns efficiently; follow up to ensure resolution
- Assist with instrument and device demo equipment and ensure precise tracking and follow ups
- Support the Customer Service team as needed (order entry/confirmations, invoicing & filing)
- Help grow our social media presence through LinkedIn
- Assist with all Warehousing tasks and act as primary back up i.e. receiving, picking & packing, preparing waybills using courier shipping software and websites
- Assist with updating and maintaining our price lists and active customer contracts through Excel and our ERP system (Sage)
- Develop an understanding of the GOP quality system, provide insight when improvements can be made and ensure adherence to the policies and procedures
- Develop a knowledge of the products and services offered by Galen Medical
- Follow communication procedures, guidelines and policies
- Perform other tasks as required and assist with various projects
Galen Medical est présentement à la recherche d’un (e) chef d'équipe au service à la clientèle bilingue à temps plein pour se joindre à notre équipe dynamique du bureau de Montréal situé à Ville St-Laurent.
- Surveiller le niveau d’inventaire et passer des commandes de façon précis auprès des fournisseurs
- Aider à la préparation de conférences (équipement et fournitures marketing)
- Aider dans toutes les tâches liées à l'entreposage et agir comme principal remplaçant, c'est-à-dire réceptionner, préparer les commandes, emballer, établir des bordereaux d'expédition à l'aide de logiciels et de sites Web
- Aider avec les plaintes clients et préoccupations concernant les produits ; faire un suivi pour garantir la résolution
- Aider à gérer l’inventaire des instruments et de dispositifs en démonstration, et veiller à un suivi précis et des relances appropriées
- Supporter l’équipe du Service à la clientèle au besoin (saisie/confirmations de commande, facturation et classement)
- Participer à divers projets de marketing, y compris les campagnes par courriel et les mises à jour de notre site internet. Créer du contenu pertinent à partager avec nos clients et fournisseurs au sujet de la compagnie, nos produits et les événements/congrès à venir
- Contribuez à développer notre présence sur les réseaux sociaux tel que LinkedIn
- Aider dans toutes les tâches liées à l'entreposage et agir comme principal remplaçant, c'est-à-dire réceptionner, préparer les commandes, emballer, établir des bordereaux d'expédition à l'aide de logiciels et de sites Web
- Participer à la mise à jour de nos listes de prix et des contrats clients actifs via Excel et/ou notre système ERP (Sage)
- Développer une compréhension du système qualité interne, apporter des améliorations possibles et assurer le respect des politiques et des procédures
- Développer une connaissance des produits et services offerts par Galen Medical
- Suivre les procédures, directives et politiques de communication
- Effectuer d'autres tâches au besoin et participer à divers projets
**Job Types**: Full-time, Permanent
**Salary**: From $42,000.00 per year
**Benefits**:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- RRSP match
Work Location: In person
-
Customer Service Coordinator
1 week ago
Saint-Laurent, Canada MKRAK Management Full time**Customer Service Coordinator**: - Full-Time | Montréal / Saint-Laurent, QC_ - Salary: $65,000 - $75,000 per year (based on experience)_ - Industry: Golf / Sporting Goods_ **MKRAK** is a fast-growing company in the golf industry, and we’re looking for a proactive, team-oriented **Customer Service Representative** with a “can-do” attitude to join...
-
Customer Services
1 week ago
Saint-Laurent, Canada Expresco Foods Full time**Summary** For over 30 years we have been committed to creating high quality, protein-rich, value-added meal and snack solutions. As a custom manufacturer of fully cooked grilled protein products, we are constantly improving our processes to provide our customers with the best experience possible. Our continuous improvements delve into every aspect of...
-
Sales & Customer Service Coordinator
2 weeks ago
Saint-Laurent, Canada Conglom Full time**What we offer you** Competitive Salary commensurate with experience. Comprehensive individual and family benefits coverage (extended health care, dental and vision care, long-term disability benefits, travel, and life insurance). Voluntary retirement savings plan with employer contribution. Paid personal/sick days. Fully equipped fitness...
-
Sales & Customer Service Coordinator
2 weeks ago
Saint-Laurent, Canada Conglom Full time**What we offer you** Competitive Salary commensurate with experience. Comprehensive individual and family benefits coverage (extended health care, dental and vision care, long-term disability benefits, travel, and life insurance). Voluntary retirement savings plan with employer contribution. Paid personal/sick days. Fully equipped fitness...
-
Logistics and Customer Service Coordinator
2 weeks ago
Saint-Laurent, Canada Nature's Touch Frozen Foods Full time**Logistics and Customer Service Coordinator** **Who we are** Nature’s Touch is one of the largest suppliers of frozen fruit to retailers in North America, Australia, Taiwan and Japan. We provide a full range of products and support multiple private-label programs in addition to our own brands. We are also one of the largest buyers of fruit globally each...
-
Bilingual Coordinator, Customer Service
4 days ago
Bas-Saint-Laurent, Canada Canon Careers Full time $45,000 - $65,000 per yearOverviewBilingual Coordinator, Customer Service (18 months contract) - HybridSeeking a customer service expert Can you juggle multiple platforms, maintain data accuracy, and delight customers with finesse? Join us as a Customer Service Coordinator, and let's elevate service together. Are you in?As a Customer Service Coordinator, you will be reporting to the...
-
Customer Service Coordinator
5 days ago
Saint-Laurent, Canada MKRAK Management Full time**Customer Service Coordinator**: **Responsibilities**: - Communicate with sales representatives, to provide updates on orders, warranties and repairs. - Respond to customer (B2B and consumer) inquiries promptly and professionally, while ensuring that issues are resolved in a timely manner. - Accurately log customer interactions and update customer profiles...
-
Bilingual Coordinator, Customer Service
7 days ago
Saint-Laurent, Canada Canon Canada Full time**Bilingual Coordinator, Customer Service (18 months contract) - Hybrid** - Seeking a customer service expert! Can you juggle multiple platforms, maintain data accuracy, and delight customers with finesse? Join us as a Customer Service Coordinator, and let's elevate service together. Are you in? As a Customer Service Coordinator, you will be reporting to...
-
Service Coordinator
1 week ago
Saint-Laurent, Canada Avery Weigh-Tronix Full time**Service Coordinator** **Summary** **Responsibilities**: - Create, assign, and coordinate service technician work schedules. - Establish assignment priorities and dispatch personnel accordingly. - Create, dispatch, debrief, close and invoice work orders (full cycle). - Support the local Branch Manager with creating and submitting work order estimates and...
-
Customer Service Representative
2 weeks ago
Saint-Laurent, Canada Penske Truck Leasing and Logistics Full time**Position Summary**: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, manage service scheduling system and executing daily shop administrative tasks such as phone service and filing. **We Offer You**: Penske values the well-being of our employees and their...
