Bilingual Intake Case Manager

1 week ago

Quebec City, Canada Manulife Full time

**_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you. _**

**Working Arrangement**

At Home
- We’re looking for ambitious people who share our values and want to make every day better for plan members across Canada. If the following Manulife values speak to you, we’d love to hear from you _
- You obsess about customers, listen, engage and act for their benefit
- You think big, with curiosity to discover ways to enable business outcomes
- You thrive on a team
- You take ownership and build solutions, focusing on what matters
- You do what is right, work with integrity and speak up
- You share your humanity, helping us build a diverse and inclusive work environment for everyone

**Working Arrangement**

Remote

**The opportunity**

Manulife’s Wellness, Disability and Life Team is looking for Disability Case Managers.

**Responsibilities**
- Proactively manage a dedicated caseload in compliance with specific service level agreements and targeted turnaround times.
- Assessing claims based on contractual, medical, and vocational barriers.
- Developing strong relationships through frequent collaboration with plan sponsors, plan members, treatment providers and internal partners (i.e., disability specialists, rehabilitation specialist and medical consultants) to drive cases to successful return to work or job ready resolution.
- Writing letters to communicate pertinent benefit related information based on analytical reasoning.
- Demonstrating resiliency, empathy and compassion when listening and communicating with plan members that may involve delivering difficult claims related decisions.

**Qualifications**
- A bachelor’s degree in a healthcare program or equivalent
- The ability to make difficult decisions within tight time constraints
- Disability management and/or Group Benefit knowledge, an asset
- Background in a health-related field, would be an asset
- At ease with both incoming and outgoing calls
- Strong organization and prioritization skills required to manage different type of tasks
- **Excellent written and communication skills in both French and English**

**Our commitment to you**

We offer work that challenges and makes a difference within a flexible and supportive environment, so you can help make decisions easier and lives better for our customers.

To set you up for success, you will participate virtually in our extensive paid training program, which will provide you with the necessary education, tools and resources required to perform the Case Manager role. While in training, you will be surrounded with colleagues who have your best interest at heart and will continue to support you as you gain your autonomy.

LI-Remote

M-CA-IN-CM

**About John Hancock and Manulife**

**Manulife is an Equal Opportunity Employer

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