Bilingual Amcs Customer Care Representative

1 week ago


Quebec City, Canada Robertson and Company Full time

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Introduction: Prime Hires is seeking a skilled Bilingual AMCS Customer Care Representative to join our client.

**Contract Period**: 12 months with potential to extend or convert
**Pay Rate**: $23.00 per hour
**Location**: Québec City, QC
**Location Type**:Remote
**Business Hours**: Monday to Friday; 8am to 8pm EST and flexibility is required to work varying shifts based on business needs. Occasional overtime may be required. Shift Times 8:00 - 4:00, 9:00 - 5:00, 10:00 - 6:00 pm & 12:00 - 8:00 pm (Shift times are in EST)

**Responsibilities**:

- Gather referral information from clients through verbal intake process
- Process new referrals and file closures in case management system
- Process mail, faxes, invoices, offsite files, files copy requests etc.
- Provide administrative support to case management teams (template letters, data entry updates, office supplies etc.)
- Handle basic client reporting and ad hoc assignments/projects

**Experience & Qualification Requirements**:

- Minimum 2+ years of previous experience in administration/clerical or similar related work experience
- Previous experience in a high pace customer service environment
- Bilingualism in French and English is required
- Strong customer focus with strong active listening skills
- Excellent verbal and written communication skills (French/English)
- Ability to probe, investigate and resolve issues
- Excellent word processing, spreadsheet and database computer skills
- Adaptable, organized and quick learner
- Strong attention to detail and accuracy
- Well organized and able to prioritize tasks
- Demonstrated ability to work collaboratively and effectively in a fast-paced, multiple team environment as well as must be able to work well independently

**_**ALL CANDIDATES MUST COMPLETE A CRIMINAL AND CREDIT CHECK AS PART OF THE APPLICATION PROCESS**_**

How to Apply: If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Robertson & the clients we represent, value diversity and are committed to creating an inclusive workplace. We invite all qualified individuals to apply.



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