Inside Sales Representative

**Job Summary**
We are excited to announce that we are expanding our incredible team and seeking a talented Junior Inside Sales/Customer Service Representative to join us on our journey of growth and success

At Full Line Specialties Inc., we pride ourselves on fostering a collaborative and dynamic work environment where innovation thrives. As a Junior Inside Sales/Customer Service Representative, you will play a vital role in our growth strategy, and nurture relationships with valued clients, while driving business growth and exceeding sales targets. We provide an open market opportunity with no territory limitations. You have North America as your canvas for growth of your book of business.

**Work Location**: Surrey, BC (on site)

**Status**: Regular Full-time (RFT). Monday to Friday 8am-4:30pm work schedule.

**Proven track record**: You have a strong background in customer service and have a knack for building and maintaining lasting client partnerships. Your excellent communication skills make you a trusted source to your clients.

**Team player**: Collaboration is at the heart of our success, and we are seeking someone who can seamlessly integrate into our cohesive family here at Full Line Specialties Inc. Your willingness to support colleagues and contribute to a positive work culture is essential.

**Industry knowledge**: While experience in the Promotional Products industry is a plus, we value a hunger for learning and a curiosity to stay ahead of market trends. We believe in investing in our employees' professional growth and provide ample opportunities for development.

**Responsibilities**
- You will work hand in hand with our customer service teams to learn our system and understand the day-to-day aspects of the sales cycle.
- Prospecting new potential accounts and re-energizing current client accounts.
- Learn to build a pipeline of direct prospects and manage the sales stages from initiate to close.
- Educate prospects and clients on product through clear communication.
- Plan, direct and coordinate sales support activities, including management of the sales pipeline through sales tools and CRM system.
- Involved in all phases of the sales cycle including - identifying and developing leads; meeting with clients; developing value propositions; to contract negotiation and closing.
- Perform all aspects of selling professionally including - prospecting, approaching, presenting, handling objections, closing and follow-up.
- Understand the competitive landscape (strengths, weaknesses, benefits) and determine how to position us to win.
- Maintaining relationships with existing clients and upselling or cross-selling where possible.
- Maintain strong knowledge of all products and service offerings.

**Qualifications**
- Strong customer service skills with a minimum of 3 years of related experience
- Exceptional verbal & written communication skills
- Demonstrated ability to prioritize tasks in a fast-paced environment.
- A related post-secondary degree OR equivalent work experience in lieu of education
- Ability to handle a high volume of detailed work with a high level of accuracy.
- Strong problem-solving and decision-making abilities.
- Proficient in using customer service software such as CRM and ERP systems.
- Ability to remain calm and composed in challenging situations.
- Ability to work independently and collaboratively in a team environment.
- Strong interpersonal skills and ability to build rapport with customers.
- Knowledge of industry best practices in customer service and support.

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Work from home

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Customer service: 2 years (required)
- Microsoft Word: 1 year (required)

Work Location: In person