Resident Experience Manager

If you take pride in being compassionate, honest, professional, and safe, consider an exciting and rewarding career as an **Resident Experience Manager** at the brand new **Parkland at the Common** lifestyle residence, in Halifax, Nova Scotia.

Rising above the iconic corner of Robie and Quinpool, Parkland at the Common is an elegant 25-storey community that combines the richness of Halifax’s West End with an elevated living experience for older adults seeking the very best in urban living.

Residents and visitors will be wowed by exceptional, personalized service delivered by a full complement of hospitality-minded team members who enjoy unique perks—perhaps none more enticing than Parkland at the Common’s highly accessible location and city skyline views. From the heated indoor pool to valet parking, a full-service salon and spa, multiple chef-prepared dining venues and more, this community offers a seamless blend of beauty and function that delights at every turn.

**Meaningful Benefits**

You will be surrounded by supportive and talented team members who make our communities great places to live, work and visit. As an established and respected organization in the healthcare sector, Shannex offers opportunities for growth, development and advancement. And at the end of every day, you will know you’ve made a measured difference in the lives of our residents. Additional benefits include:

- Comprehensive health, vision, and dental benefits plan, including an Employee and Family Assistance Program (eligible immediately upon hire)
- Life, travel, and other insurances
- Access to virtual healthcare 24/7 for FREE through the group health benefit plan
RRSP program (5% employer matching)
- Vacation accrual (begins immediately) and travel insurance
- Access to thousands of perks vendors and discounts through our WorkPerks program, including excellent discounts for apparel, restaurants, technology, fitness, travel, and tickets to some of your favorite sports and entertainment events
- Access to continuing education and training through Shannex’s Centre of Excellence
- Opportunities to be part of sector innovation and continuous improvement initiatives
- Recognition and Rewards for service excellence and safety

**About the Opportunity**

- Maintains quality and resident satisfaction of the Parkland of responsibility
- Consistently ensures service delivery meets established brand standards in terms of quality, safety, timeliness, and customer service.
- Establishes strong processes of utilizing formal and informal resident feedback to influence operational practices.
- Oversees the orientation of new Residents to Parkland through established standards.
- Provides leadership and direction to housekeeping and hospitality services team.
- Accountable for management and performance of both departments.
- Manages the professional development of all Team Members within the housekeeping and hospitality services department.
- Oversees operating budget and spending processes of the food and beverage department
- Directs safety & wellness culture of housekeeping and hospitality services team.
- Additional related duties as required

**About You**

In addition to placing high value on continuous improvement, collaboration and accountability, you bring:

- A University Degree or equivalent experience in Business Administration, Hospitality Management, or similar education.
- 2-3 years in a management role within Hospitality or Seniors Living environment
- You are passionate about working with seniors and have experience working with the elderly in a seniors’ living or long-term care environment.
- Alzheimer’s Disease and other Dementia Care Course considered an asset.
- Holds a valid Nova Scotia driver’s license.

**About Us**

Great People is a core value at Shannex based on the belief that our team members are the spirit and foundation of the organization. Shannex believes equity, diversity, inclusion and belonging is about creating a culture that embraces the uniqueness of individuals, where every person is treated fairly and where racism and discrimination are not tolerated. At Shannex, every team member belongs.

**Only those selected for an interview will be contacted.