Business Enrollment Coordinator

Reports To: Senior Director, Business Development

At Harrison Healthcare, every client interaction is an opportunity to leave a lasting impression, rooted in **compassion,** professionalism, and excellence. We provide world-class, personalized healthcare services in a welcoming, concierge-style environment.

We are seeking a highly motivated and detail-oriented **Enrollment Coordinator** to join our **Calgary clinic**. This role offers an exciting opportunity to contribute to a growing organization redefining healthcare experience through exceptional, personalized service.

As an Enrollment Coordinator, you will play a pivotal role in supporting the **Senior Director of Business Development and Enrollment Associate** in managing the enrollment process for prospective clients. You will ensure a seamless and positive experience by providing administrative, organizational, and client service support. Acting as a trusted liaison, you will guide clients through the enrollment process with professionalism, responsiveness, and a strong commitment to Harrison’s value of **compassion**.

**Requirements**:

- Minimum 2 years’ experience in sales coordination, client service, or administrative roles—preferably in healthcare, hospitality, or concierge environments.
- Familiarity with medical or healthcare-related administrative processes.
- Proven ability to build trust and rapport quickly, with outstanding interpersonal and communication skills.
- Passion for people and a natural ability to make others feel seen, heard, and valued.
- Strong team collaboration, organizational, and problem-solving abilities.
- Proficiency in computer systems, including CRM platforms and Microsoft Office.
- Ability to manage multiple deadlines and thrive in a fast-paced, dynamic environment.
- Professional written and verbal communication skills.
- A commitment to ongoing learning, improvement, and aligning with Harrison’s values of compassion, innovation, and excellence.

**Why work at Harrison?**
- Competitive compensation package.
- Comprehensive health and dental benefits package.
- RRSP contribution with employer matching.
- Health spending and wellness account.
- Annual professional development allowance and paid days
- Reimbursement for professional dues

**Responsibilities**:

- Serve as the primary point of contact for prospective clients throughout the enrollment process, ensuring a positive and personalized experience.
- Proactively communicate with prospective clients to address questions, provide necessary information, and ensure timely completion of enrollment requirements.
- Maintain accurate and up-to-date client records in the CRM system, ensuring data integrity and confidentiality.
- Coordinate with internal teams (e.g., healthcare providers, administrative staff, and finance) to facilitate a seamless onboarding experience for new clients.
- Monitor and manage enrollment timelines, ensuring all deadlines and requirements are met.
- Resolve client concerns or barriers to enrollment with professionalism, escalating issues when necessary.
- Provide regular updates and reports to leadership on enrollment metrics and client feedback.
- Continuously identify opportunities to improve the enrollment process and enhance the client experience.
- Contribute to training new team members, sharing knowledge, and modeling a culture of excellence and compassion.

**Company Profile**:
Harrison Healthcare represents the next generation of primary healthcare delivery. We optimize the health and wellness of our clients by incorporating the latest evidence-based medical developments into personalized care plans. Our team is driven by values of innovation, excellence, and compassion, delivering care as if each client were family.

**Benefits**:

- Company pension
- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care

Application question(s):

- In accordance with provincial health orders, Harrison Healthcare requires employees to be vaccinated against Covid-19. Are you currently vaccinated against Covid-19?

Work Location: In person