International Enrolment Specialist

Studying abroad is an incredible — and sometimes daunting — experience. SAIT’s International Centre is focused on attracting international students to study at SAIT, assisting with their transition to the institute and life in Canada and supporting them while they study here. If you have a passion for guiding students to new opportunities, and have experience supporting and mentoring international, we want to meet you.

The Opportunity

Reporting to the Team Lead, International Admissions and Enrollment, the incumbent provides support and carries out strategic directions established by the Leadership team. The International Enrolment Specialist is a all-in-one solution to support and enable the International Centre to administer core international admissions functions within the International Centre.

In conjunction with the Team Lead, International Admissions and Enrollment, the incumbent is responsible for actioning International Centre enrollment management tasks, such as making offers, deferring students. In alignment with International Centre business priorities and goals, this role has access to Banner and Vas systems and authority to quickly make admission, cancellation, and deferral decisions.

The International Enrolment Specialist manages individual responsibilities and priorities, in conjunction with overall departmental goals and priorities while adhering to SAIT approved policies and procedures. The incumbent will work closely with the Team Lead, International Admissions and Enrollment and International Centre Leadership to expand international student enrollments within reasonable industry timeframes. The individual in this position must work both independently as well as in a team setting with a shared and collaborative attitude.
The Role

International Admissions
Support coordination of foreign documents assessment
Assign Decision /or update status
Tuition deposit by the due date - if deposit not paid by due day, offer removed
Updating, creation and distribution of offer and confirmation letters
Deferrals and associated activities
Ensures sait.ca reflects approved international admission requirements and information
Monitor the flow of international information from VAS to Banner

Support implementation of international cancellations and related refunds

Project Coordination of International Admissions and Enrollment Management Initiatives
Ensure International Centre competitiveness vis-a-vis competitors by driving IC operational efficiencies (admissions, waitlists etc.) across the institute;
Indirect-oversight of enrollment management tasks across International Centre portfolio - Schedule and assign work for the team
Provide guidance and assessments of workflow/processes within the department and identify opportunities to improve efficiencies;
Liaise with external partners (E.g. Worldwide Edu-Connect) to increase business development opportunities (cohort models, faster processing, blended pathways, short-term programs etc.)
Analyze results of international admissions and enrollment key performance indicators and identify opportunities for improvement;
Develop and manage international student risk management system (and integrate into SAIT systems)
Ensures policies/procedures are upheld, and changes are implemented effectively.
In collaboration with the Team Lead, International Admissions and Enrolment, establish operational excellence priorities and international enrollment targets to support departmental and institutional priorities;
Participates in the development and implementation of communication strategies and tactics related to the admission cycle;
Develop and plan the delivery of international enrollment management training opportunities for staff.
Develop admission and enrollment management communication plans for students and agents;
Review international student enrollment for forthcoming terms and identify trends, challenges and opportunities (bi-weekly), as well as provide concomitant recommendations;

Enrollment Management and Reporting
Support SEM and Curriculum team to ensure international enrolment targets are accurate and up-to-date
Ensure international enrolment targets are received and updated in Argos/VAS reports.
support coordinates of daily operations of the EM & Application services contact centre and customer service through FreshDesk
Support the delivery of customer-centric service to applicants
Qualifications & Experience
Post-secondary diploma or degree, preferably in International Relations, International Communications, International Business, etc.
Minimum of 3-4 years of directly related experience in International Education and international Admissions, in a post-secondary setting.
Demonstrated creativity and originality in exploring and implementing process improvements to increase efficiencies and effectiveness.
Experience with project management would be considered an asset
Ability to foster successful relationships with leadership, faculty and staff