Bilingual (Eng/fr) Collection Agent

2 days ago

Etobicoke, Canada Prefera Finance Full time

Prefera Finance is in search of a driven, motivated, enthusiastic person with a positive can-do attitude to join our fast-growing team in the consumer finance industry as a full time **Bilingual (Fr/En)Collection Specialist**

As a **Bilingual Collection Specialist**, you will analyze and manage our clients' accounts. You will work with clients to strategize a plan to arrange past due payments and meet monthly goals.

**Responsibilities**:

- Providing superior customer service while addressing customer concerns and updating account information
- Communicate with clients via inbound/outbound in regard to past due balances while seeking resolution
- Create payment plans, negotiate payments, provide written correspondence regarding account status etc..
- Analyze data from AR Reports identifying key account issues & suggested resolution
- Leave accurate notes on all accounts worked via our internal platform

**Skills/Abilities**:

- Strong negotiation & problem-solving skills
- Attention de detail
- Intermediate computer skills
- Strong decision-making skills
- Excellent communication skills
- Excellent customer service and phone etiquette
- Ability to work in a fast-paced environment
- Fluent in writing and speaking English & French
- Credit knowledge is an asset
- Skip Tracing experience is an asset

**Qualifications**:

- Previous work experience in a call-center work environment/equivalent
- Previous work experience in providing excellent customer service
- Previous financial collection experience is considered an asset, but not required
- Diploma/Certificate in related industry is an asset, but not required
- Knowledge in Microsoft Office, previous work experience with Excel is an asset

**Shift Times**:

- 8-hour shift
- anywhere in between Monday to Friday 8 PM to 8 PM and Saturday’s from 9 AM - 5 PM

**Perks**:

- Company Benefits (Health and Dental)
- 3 Weeks vacation
- RRSP Contributions/Company matching
- Great location near major highways
- Positive Culture & amazing team

**Working Conditions**:

- Must be able to sit at a computer for long periods throughout the workday, with intermittent periods of standing, walking to carry out essential duties of the job.
- Ability to communicate through the telephone as a main point of contact with dealer partners.
- Standard 37.5-hour workweek.
- 8-hour shift
- anywhere in between Monday to Friday 8 PM to 8 PM and Saturday’s from 9 AM - 5 PM
- **Required: Ability to commute to our Etobicoke, ON office approximately 1-2 times per week.**

**Job Types**: Full-time, Permanent

Pay: $43,500.00-$46,500.00 per year

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Overtime
- Weekends as needed

Supplemental pay types:

- Bonus pay
- Overtime pay

Ability to commute/relocate:

- ETOBICOKE, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Call center: 1 year (preferred)
- Collections: 1 year (required)

**Language**:

- French (required)

Work Location: Hybrid remote in ETOBICOKE, ON

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