Office Manager

The Office Manager will oversee daily office operations while also managing and supervising a team of field technicians. This role combines administrative duties with hands-on leadership to ensure efficient coordination between the office and the field. The Office Manager will ensure field technicians have the resources and support they need to perform their duties while maintaining communication between the office and on-site teams.

**Key Responsibilities**:

- **Supervision of Field Technicians**:

- Manage and supervise a team of field technicians, ensuring work is completed efficiently and safely.
- Assign tasks to technicians based on their expertise, workload, and priority of the job.
- Monitor technicians' performance, providing feedback, training, and support as needed.
- Ensure technicians adhere to company policies, procedures, and safety regulations while in the field.
- Track field technicians' schedules, locations, and job completion status.
- Provide ongoing technical guidance and troubleshooting assistance to technicians in the field.
- **Coordination & Communication**:

- Act as a liaison between the office and the field, ensuring seamless communication.
- Organize and manage technician schedules, ensuring timely response to service calls and appointments.
- Handle customer inquiries and ensure that technician visits are scheduled and properly executed.
- Update field technicians on any office updates, customer feedback, or changes in company policies.
- Monitor field operations to ensure they align with company goals, timelines, and quality standards.
- **Administrative Duties**:

- Oversee general office management tasks such as managing office supplies, maintaining records, and organizing documentation.
- Prepare and process reports, such as technician performance reports, job completion reports, and inventory logs.
- Handle customer service inquiries, ensuring that customers’ issues are addressed in a timely manner.
- Maintain and update client databases and schedules to ensure accuracy.
- Assist in creating and enforcing policies, procedures, and training programs for both office staff and field technicians.
- **Inventory and Equipment Management**:

- Oversee the ordering, storage, and distribution of equipment and supplies for field technicians.
- Ensure that technicians are well-equipped for their tasks and monitor the condition of tools and equipment.
- Track inventory levels and ensure that necessary resources are ordered and available for field operations.
- **Quality Control and Safety**:

- Ensure that field technicians follow industry standards, quality control procedures, and safety guidelines.
- Conduct periodic reviews or inspections to ensure work is completed to the highest standards.
- Report any safety issues or concerns immediately and ensure corrective measures are taken.
- **Team Development**:

- Provide training and development opportunities for field technicians to improve their skills and performance.
- Conduct regular performance reviews for field technicians and provide constructive feedback for improvement.
- Foster a positive, team-oriented culture, encouraging collaboration and problem-solving between office staff and field technicians.

**Skills & Qualifications**:

- Proven experience as an Office Manager, Field Supervisor, or in a similar supervisory role.
- Strong knowledge of office management and field operations.
- Excellent leadership, communication, and interpersonal skills.
- Ability to manage and prioritize multiple tasks in a fast-paced environment.
- Proficient in using office software (e.g., Microsoft Office, Google Workspace) and scheduling tools.
- Strong problem-solving skills and the ability to make quick decisions.
- Knowledge of safety protocols and quality standards in field work.
- High school diploma or equivalent (Bachelor’s degree or relevant certifications preferred).
- Prior experience managing a team of technicians or field staff is a plus.

**Working Conditions**:

- Office-based with occasional visits to the field for oversight and support.
- Occasional flexibility in work hours based on field technicians' schedules and project needs.

Тип вакансії: Повна зайнятість

Оплата: $36 000,00 - $45 000,00 на рік

Ліцензія чи сертифікат:

- Drivers license (Бажано)

Місце роботи: Фізична присутність