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Account Executive

2 weeks ago


Ottawa, Canada Microsoft Full time

**The Role**

As the
**Account Executive for the Federal Government**, you will be part of the Federal Public Sector Account Team Unit supporting our federal clients. You will be joining a dynamic and diverse team of Account Managers and Account Technology Specialists that are passionate about their roles and driven to create a real difference for the Public Sector and its citizens.

**What Joining the Microsoft Team Means**

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our clients, to create the foundational knowledge that enables us to make client-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.

**The Impact You’ll Be Making**

The Account Manager at Microsoft leads our most valued clients into the digital age. Embracing a challenger mindset, the successful Account Manager manages, orchestrates, and leads their virtual teams.

**Responsibilities**:
**Customer Engagement**
- Builds and maintains relationships with executives and business and technical decision makers at high levels of the customer's organization to establish trust and credibility in future interactions. Continues to build reputation with customers during interactions by being customer-focused, consistently honoring commitments, explaining technical concepts relevant to the customer, and connecting the customer to Microsoft executives.
- Develops a comprehensive understanding of the customer's industry and the needs of each assigned account and identifies opportunities to drive optimizations and new digitalization solutions/ideas based on their needs and strategies. Works on behalf of the customer.
- Understands customer drivers of digital transformation and contributes to technology/transformation with the customer. Initiates conversations with customers on digital transformation for assigned accounts. Ensure line-of-business wins are captured (e.g., testimonials) for referencing.

**Account Management**
- Manages and executes plans for multiple accounts to ensure Microsoft targets and customer business needs are met. Coordinates with extended virtual teams and holds self and the team accountable for executing plans and meeting customer needs. Outlines revenue targets to deliver on account plans. Orchestrates extended team and embraces partners to scale business. Ensures sales consumption and adoption goals on target.
- Engages with internal and external stakeholders on business planning to review and plan for accounts. Set priorities, focus, and resources and strengthens operations, ensuring that the extended virtual team and other stakeholders are working toward common goals.
- Plans to determine order of priority for action on accounts based on customer needs, sales-generating importance, growth opportunity and assessment of risks. Holds self-accountable and collaborates with the account management team to act on potential adjustments and maintain commitments.
- Builds and maintains a network of internal (e.g., Solution Specialists, Customer Success Account Managers, etc.) and external partners to drive opportunities and influence impact for multiple assigned accounts. Leverages relationship with partners to develop and share customer digital transformation plans that support mutual needs.

**Sales Excellence**
- Seeks customer feedback (both formal and informal) from assigned accounts to identify and understand the drivers of satisfaction and/or dissatisfaction. Leverages internal resources to support customer needs. Orchestrates others to anticipate issues/risks on customer satisfaction, determine the root cause of problems, remove blockers, and establish recovery action plans as needed to improve customers' overall experience. Proactively establishes agreement on success measures and manages execution on success measures to prevent need for recovery plans.
- Orchestrates extended virtual teams and key stakeholders (e.g., industry solutions executives) to engage decision makers of assigned accounts. Leverages best-in-class sales and communication strategies and tools to meet customer needs. Creates maps around stakeholders, influencers, etc.
- Articulates Microsoft's value proposition aligned to customer's business objectives. Creates a mutually beneficial industry business value proposition and executes relevant solutions. Develops plans to offer solutions that satisfy customers' key performance indicators (KPIs).
- Develops value-proposition presentations (e.g., with the use of business cases) and specialized business plans for customers that drive business outcomes to generate business and upsells. Presents business plans t