Account Manager

iGuard360° stands out as a prominent security and monitoring company within the Canadian security domain. Our organizational ethos revolves around ethical conduct and performance-driven principles, all while embracing a culture of enjoyment in our endeavors.

The_ **Account Manager - GTA**_, operating under the guidance of the Regional Director - GTA, assumes the responsibility of effectively coordinating supervision, support, and backup for all field location assignments and areas.
- **The Key Responsibilities**:_
- Ensuring the maintenance and adherence to company policies and procedures.
- Overseeing site staff and operations, particularly focusing on the Condominium sector of the business portfolio.
- Directly liaising with iGuard360°'s clients and representatives, offering communication and counsel as needed
- Setting a professional example for all Coordinators, Mobile Patrol Supervision, Site Supervision, and Security field staff.
- Undertaking fieldwork and administrative support functions as necessary to facilitate the position or support company objectives.
- Making recommendations for improvements that enhance effectiveness or benefit the service delivery to our clients.
- **Key Responsibilities**:_
- Enhance client retention through the meticulous management of customer satisfaction.
- Develop a comprehensive understanding of client culture, needs, and day-to-day operations.
- Translate contractual requirements and customer expectations into clear operating instructions, encompassing Standing/Post Orders.
- Oversee Site Directors and Site Supervisors at directly supervised accounts, including planning, organizing, and directing work, as well as handling performance management, career development, coaching, and mentoring.
- Directly manage staff at non-direct supervised accounts, overseeing mobile supervision, spot checks, staff evaluations, and regular feedback. Recognize exemplary performance through commendations and address disciplinary actions as needed.
- Conduct and document regular site visits, inspections, and audits to ensure adherence to prescribed standards, contractual requirements, company policies, and applicable legislation.
- Review incident reports for completeness, adherence to iGuard360° standards, and take appropriate action or escalation based on severity and frequency of issues in a timely manner.
- Drive corrective action and foster organizational engagement in addressing site-specific operational or service-related issues.
- Prepare, review, and act on reports related to business performance, including site staffing, financial metrics, service indicators, and other relevant key performance indicators. **Ensure each site is fully staffed with trained, equipped, and motivated personnel capable of fulfilling the client’s mandate and iGuard360° contractual obligations.**:

- Respond to client and staff complaints promptly and professionally, conducting investigations and implementing corrective actions when necessary.
- Address inquiries and requests from field staff regarding schedules, vacation, time-off, uniforms, and pay discrepancies, facilitating appropriate action and resolution.
- Review and optimize the scheduling structure, ensuring efficiency and proper maintenance for optimal performance output.
- Regularly review and update site-specific documentation, including Standing/Post Orders, as required and at least annually.
- Manage labor/management relationships and adhere to collective bargaining agreements for unionized sites.
- Coordinate and execute all activities related to new account start-ups and close-outs.
- **Position Requirements**:_
- Experience working in the Residential security markets, directly working with Residential Apartments and Condominium corporations.
- Minimum of 5 years employment in a Supervisory/Management role in the Security industry and/or one of the following requirements.
- a) Sufficient prior industry related experience (i.e., Police, Military, Security).
- b) Formal law enforcement training or Diploma.
- c) University degree in Security Management and/or Criminology
- Must be bondable and possess an ability to hold government security clearances.
- Must possess a strong understanding of Microsoft software including usage of Word, Excel, Outlook, Planner, Forms and Power Automate.
- Must currently hold an Ontario Security Guard license and/or Investigator’s license.
- 5 years of Management/Supervisory experience in the security industry.
- Must have previous training experience, preferably within the security industry.
- Formal Training certifications (ASIS, SAS, CPO, etc.) would be considered an asset.
- Experience in the Residential/Condominium security field would be considered an asset.

**Job Types**: Full-time, Permanent

Pay: $70,000.00-$75,000.00 per year

**Benefits**:

- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Tuition reimbursement

Schedule:

- 10 hour shift
-