Casual Linc Program Administrator

**COMPETITION NUMBER: 1139**

**FACULTY OF SKILLS AND FOUNDATIONAL LEARNING - BUSINESS OPERATIONS**

NorQuesters are difference makers and we’re searching for someone dedicated to making a difference to join the Language Instruction for Newcomers to Canada (LINC) team as a Casual Program Administrator.

The Program Administrator will thrive in showcasing our values by providing administrative support for the Language Instruction for Newcomers to Canada (LINC) program, program leadership, and serving as a point of contact for students, other faculties and college services.

The position responsibilities include the support of administrative processes and systems; data entry; student support; supply maintenance; enrolment support and adoption of processes using new software and apps; providing student communications; event organization and support; maintenance of physical and electronic records and documents; and other administrative duties as required.

**HOW YOU WILL MAKE A DIFFERENCE**:

- Represent the faculty and maintain broad knowledge of college systems and resources at reception
- Support students at reception connecting them with the correct services, supports and resources whenever required
- Support student requests for certificates, letters and general course information
- Maintain accurate student information, including data entry and uploads into relevant systems
- Administer LINC processes including waitlist, enrolment and withdrawal processes
- Prepare and validate data for the LINC student placement process
- Incorporate new projects and processes as they arise
- Identify and raise issues around LINC processes as needed
- Develop and document term by term administrative processes relating to their role
- Other administrative tasks as required

**WHAT YOU BRING**:

- A minimum of a 2-year business diploma

OR
- 3+ years equivalent experience

**WHAT MAKES YOU A DIFFERENCE MAKER?**

As a difference maker you bring:

- 3+ years customer service experience
- Excellent understanding of office systems through prior experience, including MS Teams and the MS Office Suite
- Strong technical skills and the ability to adopt new processes
- Strong attention to detail
- Well-developed organizational skills
- Clear, calm communication and exceptional interpersonal skills are required.
- Familiarity with PeopleSoft an asset
- Experience working with multicultural clients and/or knowledge of another language an asset

**SALARY**:$23.69 to $30.79**hourly reflective upon what you bring, AKA your education and experience. This is a casual position until March 31, 2025. The position includes 11.2% in lieu of vacation and benefits.

We offer flexible work options. We strive for balance between a flexible work environment, connectedness to the campus community, and ensuring NorQuesters are set up to succeed in their roles and responsibilities.

For applicants who have completed post-secondary studies from outside of Canada, it is recommended they obtain an assessment of their credentials from a recognized Canadian Credential Evaluator, such as:
This competition may be used to fill future vacancies, across NorQuest College, at the same or lower classification level.

**Our Commitment to Equity, Diversity, and Inclusion**: We're on a journey to become an inclusive, anti-racist, and decolonized organization. NorQuesters are trailblazers - we are curious, creative, and innovative - our lived experiences are honoured, creating accessibility and a sense of belonging for everyone.

NorQuest 2030 We Are Who We Include shares our strength and difference comes from who is included, and along with our students we are learning and growing to listen deeply and say what we feel.

NorQuest College is committed to being an employer of choice for First Nations, Métis, and Inuit people by recognizing, respecting, and supporting Indigenous people's self-determination through the institution’s work in decolonization, reconciliation, and Indigenization.