Program Administrator

Overview:
**Fountain Tire** is revving up for a dynamic and collaborative **Program Administrator**to support our Corporate Sales and Mine Service teams across Canada. The focus of this role is the coordination of corporate fleet, mine service, and national account programs, including customer account management, reporting, rebate tracking, and financial administration.

Shift into high gear with a role that blends precision, impact, and collaboration at Fountain Tire Place Head Office in southside Edmonton.

**Our Character**

At Fountain Tire, we are committed to the growth of our associates, our business and ourselves. We act win-win by living the partnership model in everything we do. We value possibility thinking and look for innovative ways to meet customer needs and work smarter. We recognize the value of simplicity. We work hard but remember to take time to have fun. When it comes to leading people and projects, we strive to equally use our heart, head and hands.

**What can Fountain Tire offer you?**

At Fountain Tire, we’re committed to supporting our Associates’ well-being and financial future. These benefits reflect our core purpose: helping people get there - safely, sustainably, and successfully.
- ** Competitive compensation: $55,000 to $60,000 per year, including a Short-Term Incentive Program with an annual target of 5% to recognize your contributions to the organization**:

- Comprehensive benefits including health, dental, and vision care, along with life insurance and short/long term disability programs
- A competitive RRSP matching program, helping you plan for a secure and successful retirement
- Policies and programs that support a balanced lifestyle
- Discounts for you and your family on tires, parts, and services at all Fountain Tire locations

**Primary Responsibilities include**:

- Manage the set-up, maintenance, and administration of Corporate Fleet, Mine Service, and Continental National Accounts, ensuring adherence to established requirements.
- Address billing inquiries and resolve issues related to Corporate Fleet accounts, while administering rebate programs through accurate reporting, journal entries, and cheque requisitions in alignment with contractual obligations.
- Develop, validate, and distribute routine monthly reporting for the Corporate Sales and Mine Service teams; prepare ad hoc reporting as required to support decision-making and customer requirements.
- Coordinate the preparation, consolidation, and submission of Request for Proposal (RFP) responses, partnering with Corporate Sales Managers and internal stakeholders to ensure accuracy and timeliness.
- Oversee payables, program related expenses for both Corporate Sales and Mine Service, and rebilling process for contracted customer programs.
- Develop and maintain internal and customer-facing materials including process documentation, onboarding guides, promotional handouts, and team resources, ensuring accuracy, accessibility, and alignment with Corporate Sales initiatives.
- Manage safety programs for Mine Service technicians, including vendor account setup, ordering, and tracking of required materials..
- Oversee Mine Service accommodations, and related administration, including hotel bookings, contract approvals and expenses.
- Contribute to continuous improvement by identifying process efficiencies, supporting service level goals, and implementing best practices and safety initiatives across Corporate Sales and Mine Service programs.

**Required Knowledge, Skills, & Abilities**
- Post-secondary education in business administration, finance, marketing or a related field; equivalent experience considered.
- Experience in customer account administration, reporting, and financial processes is an asset.
- Proficiency with Power BI for reporting and data visualization, Dynamics 365 (D365), PandaDoc, CRMs and advanced Microsoft Excel skills.
- Strong analytical and organizational skills with a proven ability to manage financial processes, generate accurate reports, and maintain program compliance, including the ability to create clear process documentation and develop customer-facing promotional materials.
- A positive, “can-do” attitude and customer focused approach that will enable dealing with challenging situations with integrity, empathy and sincerity.
- Outstanding interpersonal communication to develop and maintain effective relationships with stores, customers, suppliers and internal teams.