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Floor Manager

3 weeks ago

Vancouver, Canada Dolar Shop Restaurant Full time

**Company Introduction**

Since the opening of our first store on Tianyaoqiao Road in Shanghai in 2004, the Dolar Shop has been the NO.1 leader of trendsetting restaurant brands. Now, we have over 50 stores in China and overseas including New York, Vancouver, Sydney, Seattle, Beijing and Shanghai.

Hotpot, the favorite dining experience in Chinese cuisine, has two kinds of pots. One is big pot and the other is individual pot. As the expert and leading brand in individual pot, Dolar Shop has launched a brand new hot pot era. More than 3000 well-trained colleagues from 10 countries offer professional and excellent service and impressive dining experiences for our guests every day.

This is a great opportunity for professionals who are looking to join a new concept in Chinese cuisine. We are looking for motivated team members who would like to grow and develop with our company.

**Job Duties**
- Assist store manager in managing day to day operation of the restaurant with active presence on the floor leading the team to deliver a consistent level of high quality service
- Establish FOH staff work schedules to improve operation efficiency and control labor cost
- Responsible for ensuring that proper food handling procedures and presentations are being met by the staff
- Handle customer complaints
- Execute the general responsibilities necessary to minimize operating cost
- Communicates employee performance and policy/procedure violations to management for appropriate handling
- Manage all equipment maintenance, emergency protocol (evacuation plan, water/gas shut off)
- Inventory control and order (uniforms, cookers, plateware/kitchenware and EOM Counts Report) and manage vendor contact list
- Strictly adheres to all Company policies and procedures
- Performs other related duties as assigned

**Requirements**:

- Experience in food and beverage industry, hospitality, or related professional area
- Leadership and management experience is required
- Bachelor's Degree or higher
- Outstanding proficiency in English both oral and written is required
- Fluent in Mandarin is an asset

**Job Types**: Full-time, Permanent

**Job Types**: Full-time, Permanent

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Vancouver, BC: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Retail management: 1 year (preferred)