Operations Manager

**About us**

We are collaborative, rewarding, and autonomous.

Our work environment includes:

- Work-from-home days
- Growth opportunities
- On-the-job training
- Flexible working hours

**About this Role**

Shelter Movers is seeking an Operations Manager to oversee all aspects of the moving and storage services of Shelter Movers in their local Chapter and work closely with their team to ensure smooth operations. Reporting directly to the local Chapter Director, the Operations Manager is responsible for supervising/supporting teams; developing/maintaining relationships with shelters, referral agencies and operational partners; managing projects; and supervising/supporting volunteer recruitment and onboarding efforts.

**About Shelter Movers**
- A national charitable organization that provides free moving and storage services to individuals and families fleeing abuse. Shelter Movers is the only service of its kind in Canada.
- Powered by over 2,000 volunteers across Canada, Shelter Movers currently runs chapters in Greater Toronto, Ottawa, Montreal, Nova Scotia, Vancouver, Waterloo and soon, the Prairies
- Since 2016, Shelter Movers has completed over 5,000 moves, transitioning women and their children to lives free of abuse.

**Who will love this job**:

- A caring, compassionate and competent individual who understands the intersectionality of challenges faced by women and particularly survivors of abuse in the local community
- An ally wanting to play a tangible role in breaking the cycle of gender-based violence in Canada.
- A changemaker looking to create a meaningful impact for families experiencing abuse

**What you’ll be responsible for**:

- Supervising and supporting the Intake, Move Coordination, Scheduling, and Lead Movers team supervisors
- While on shift, being available by phone and on Slack to Intake, Move Coordination, Lead Mover, and Scheduling teams to discuss any urgent operational issues
- Developing and maintaining relationships with shelters and other referral agencies by delivering informational presentations, checking in with agency managers routinely and directly addressing concerns when they arise
- Maintaining relationships with operational partners (i.e. vehicle rental company, storage company, security company, translation services, pet fostering) by delivering informational presentations, checking in with company managers routinely and directly addressing concerns when they arise
- Chairing regular local Operations meetings with team supervisors and any other relevant staff to review the current status of storage, staffing, partnerships etc. As well as to address any operational concerns
- Meeting regularly with Chapter Director & National Operations Director to provide critical updates, reports, and statistics where necessary to demonstrate the effectiveness of current operational policies and procedures
- Managing ongoing and temporary projects (i.e student placements) as needed
- Working closely with Volunteer Services Manager to coordinate recruitment efforts relevant to the Operations team (i.e. all Admin Volunteer roles & Mover/Driver roles), including identifying operational roles and creating appropriate job descriptions
- Supporting the Volunteer Services team in new volunteer onboarding for Operations roles by providing updated information for volunteer orientation presentations as needed
- Maintaining local sections of the operational manuals and documentation for Intake, MC, Scheduling & Lead Movers
- Available as a backup to any local operational roles as needed, including on moves
- Project and/or team management experience
- Strong communication and problem-solving skills
- Fully bilingual with Strong written and spoken French and English skills is an asset
- The ability to maintain a voice that is supportive, approachable, trauma-informed, anti-racist, anti-oppressive, client-centred and inclusive and accurate in all areas of communication
- Knowledge of the Violence Against Women and Gender Based Violence sectors, specifically women’s shelters an asset
- Comfortable remotely leading large teams
- Volunteer management experience an asset
- Strong ethics and strives for integrity and excellence in all areas of responsibility
- Strong organizational skills and reliable work habits

**Perks at Shelter Movers**:

- Health/Dental benefits
- Employee Assistance Program
- Discounted fitness membership
- Parental Top-up
- Paid time-off

**Equal Opportunity Statement**
- Shelter Movers is an equal-opportunity employer. We welcome applicants from all backgrounds without regard to age, colour, race, sex, religion or belief, national or ethnic origin, sexual orientation, gender identity or expression, marital status, family or parental status, genetic characteristics, or physical or mental disability._

**Job Types**: Part-time, Permanent
Part-time hours: 21 per week

**Salary**: $27.00-$30.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Flexible s