Account Manager

PLEASE NOTE THIS IS A VIRTUAL POSITION. Our team works remotely all over the world and there is no relocation necessary. If hired you’ll be working with a global team. We're currently recruiting for a team member who can work West Coast PST time zone hours. You can live and work from anywhere you want (as many of our team members do), but this schedule most allows for success in the role with our global team. If that sounds exciting to you then please continue reading :)

At NPE we serve the largest community of fitness professionals and business owners in the industry. We believe that physical health is a vital part of creating strong communities and the entrepreneurs and fitness professionals who devote their lives to helping others achieve outcomes in this area are special people. They deserve to think BIGGER because they have the support of a company and a community like NPE’s. Since 2006, we’ve helped 53,000+ fitness entrepreneurs in over 96 countries transform their businesses, lives, and communities... and we’re just getting started. Join us as we scale and continue to accelerate the success rate of fitness professionals and studio/gym owners around the world

**This Is How We Do It**

Not everyone is a fit for the NPE family. We approach the work as a team in a way that allows us to collectively be greater than the sum of our parts. It’s not the right way, IT’S OUR WAY We take time to ensure all new hires are not only skilled and ready to perform in their roles, but align with our values and culture so we all enjoy working together and have fun along the way

NOTE: Please take time to review and read more about our values, mission, and story here.

**Leadership and Business Coaching is at the Center**

To continue our pursuit of mission to accelerate growth for fitness businesses around the world, the NPE Account Manager plays a vital role in helping business owners/operators (and their teams) break out of their default trendline. A default trend that is keeping them from building the life they want... doing the thing they love most. The ability to effectively challenge a client's (or prospective clients) thinking, help them see the bigger problems they are facing and show them the clear and proven path forward to their goal is absolute requirement for this role.

NOTE: we believe in building cross-functional teams. While this role is account management focused (group coaching call delivery, office hours, community group management, renewal, and ascension program sales) this role will also have the opportunity for new program sales...

**What does success look like for this role?**
- Client Health On Track 85%
- Capture Reviews/Success Stories 2/week
- Revenue $ (renewal sales, ascension sales, new unit sales)
- Renewals Closing 95%+
- Pipeline Management 100%

**What skills are required to win?**
- Supporting, engaging, and challenging clients throughout their journey.
- Clean and concise delivery of information that builds understanding and motivates action.
- Effective at leading conversations, overcoming challenges.
- Great with technology (Infusionsoft, Zoom, SMS, etc)
- Strong Leadership skills, particularly leading with empathy and holding others accountable

**Who are we looking for?**
- A driven achiever who rejects complacency and stagnation and who loves to exceed goals
- Committed to excellence in all areas of admin, follow-up, record keeping, etc.
- Passionate for professional development/growth/learning (value time with leaders and mentors who support your development)
- Desire for authentically connecting and serving our clients and community (at every level - personally, professionally, to be the light they need in their world)
- LOVE of leadership and leading effective growth conversations with our clients (challenging/supporting) to liberate them into making and honoring commitments to become the best version of themselves they can be.
- Curiosity around finding opportunities, ways to win, new strategies to engage, connect, and serve
- Great at written, verbal, and other forms of communication (representing the NPE core values and brand)
- Passion around health, fitness, nutrition, and living the lifestyle that our clients/industry represent

**What will I be doing?**
- Leading powerful group coaching calls to engage the clients
- Leading and challenging clients to see the bigger problems they are facing and show them the clear and proven path forward to their goal
- Taking strong notes, following processes and policies, and having clear and proactive communication with the team and clients.

**Things you’ve done in the past**
- 3-5 years experience in the Fitness Industry
- Effective at leading conversations (including the challenging ones)
- Confident speaker/presenter
- Actively engaged in personal growth and development
- Delivering education and coaching personal and professional development
- Great with technology (Keap, Zoom, SMS, etc)
- Nice to have: 2 years of sales e