Area Manager, Operations

2 weeks ago

Markham, Canada GoBolt Full time

**Join Our Mission**:
At GoBolt, we provide a technology-driven, customer-centric and sustainable approach to ecommerce and last-mile logistics for businesses of all sizes - from local brands to large national retailers. By operating as an extension of our customer's team, we deliver best-in-class services every step of the way.

**About the Role**:
As an **Area Manager, Operations** at our **Markham fulfillment center**, you will lead one or more critical warehouse functions—whether Inbound (Receive, Stow, Replenishment, Quality) or Fulfillment (Pick, Pack, Ship)—and ensure smooth execution of day-to-day operations. You’ll be accountable for safety, performance, process compliance, and associate engagement across your area.

This is a hands-on leadership role ideal for those with a strong foundation in warehouse operations and a passion for leading high-performing teams.

**Key Responsibilities**:

- Oversee execution of one or more warehouse functions (Receive, Stow, Replen, Quality, Pick, Pack, Ship) depending on business need.
- Ensure team compliance with safety procedures and maintain a safe working environment.
- Manage productivity, quality, SLA targets, inventory accuracy, and space utilization.
- Lead and develop a team of associates through coaching, mentoring, and performance feedback.
- Create and execute daily shift plans based on volume forecasts and labor availability.
- Support cross-functional projects, including new merchant onboarding and systems rollouts.
- Identify inefficiencies, conduct root cause analysis, and implement process improvements.
- Maintain a culture of accountability, teamwork, and operational excellence.

**Shift Expectations**:

- This role may be assigned to a **day or night shift**, and shift schedules may evolve as business needs change.
- While we strive to maintain shift consistency, flexibility is essential, and **willingness to adapt to a different shift may be required in unavoidable circumstances**.

**What We’re Looking For**:

- 5+ years of experience in warehouse, logistics, or 3PL operations with proven leadership responsibilities.
- Expertise in warehouse operations and processes—Inbound and/or Fulfillment.
- Track record of driving safety, productivity, and quality through team leadership.
- Strong working knowledge of WMS/OMS systems and data-driven decision making.
- Committed to associate engagement, team development, and inclusive leadership.
- Continuous improvement mindset—experience with Lean/Six Sigma is a plus.
- Excellent communication and organizational skills.
- Flexibility to work alternate shifts, weekends, or holidays as required.

**Educational Qualifications**:

- Bachelor's degree in Supply Chain Management, Engineering, Business, or a related field.
- **MBA or relevant Master’s degree is preferred and will be considered a strong asset.**

**Why Join Us?**
- Own a key leadership role at our **Markham** facility with visible impact.
- Be part of a company committed to sustainability, innovation, and people-first culture.
- Competitive salary, benefits, and career progression opportunities.
- Supportive, inclusive environment that encourages authenticity and collaboration.

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