Area Service Manager

As a global leader in process engineering and technology for the food industry, Bühler North America is dedicated to providing innovative solutions to help our customers achieve their goals. While we love our clients, we truly care for our employees. This customer service position earns **competitive pay** and we also provide **fantastic benefits** including,
- Health insurance with health savings account (HSA)
- Dental coverage
- Vision and life insurance
- Short-term and long-term disability
- 401(k) with a 6% company contribution
- 15 days vacation
- Sick time
- Maternity and paternity leave

**ALL ABOUT BÜHLER NORTH AMERICA**

Buhler Group is a family-owned Swiss company that creates sustainable innovations for a better world. Our aim is to transform the world's most pressing food and mobility challenges into sustainable technology, process solutions, and business models. Two billion people each day enjoy foods produced on Bühler equipment, and one billion people travel in vehicles manufactured with parts produced with our machinery. Having this global relevance, we are in a unique position to turn today's global challenges into sustainable and good business.

At Buhler, our employees are empowered to show initiative and take responsibility. In our family-oriented company, personal success goes hand in hand with shared success, which is why we foster a diverse and inclusive workplace where integrity and courage are key drivers of our success. When you join our customer service team, you get access to personal development opportunities and exceptional benefits to encourage you to make a difference in the lives of our customers.

**A DAY IN THE LIFE OF AN AREA SERVICE MANAGER (ASM)**

Get ready for an exciting journey as an Area Service Manager (ASM) with Bühler North America Your day kicks off with an enthusiastic focus on understanding and meeting customer needs while also leading a dynamic cluster of sales and service engineers. In this customer service role, you are responsible for assigning clients to a segment and crafting a personalized customer account plan.

Keeping a sharp eye on market trends within your cluster, you consistently identify opportunities for both customer and market development. As a customer service aficionado, you work tirelessly to manage relationships with a focus on delivering unparalleled service experiences. Your ability to generate sales leads for our sustainable technology company while you initiate the quotation process for spare/wear parts and services is key to driving growth.

Excitement awaits as you travel to customer sites for 60-80% of your time, building relationships and delivering solutions. As an all-star manager, you guide and plan with your customer service team while serving as the interface to the back office. Midterm planning/budgeting and cost control for the cluster are in your capable hands as you develop strategies that ensure success. You always ensure open communication between your cluster and the sales account managers and your commitment to arriving at work predictably and promptly guarantees that our customers receive the exceptional service they deserve. Come and join us on this journey of excellence as an ASM with Bühler North America

**QUALIFICATIONS FOR AN AREA SERVICE MANAGER (ASM)**
- Bachelor's degree or equivalent
- 3+ years of relevant experience
- Sales flair with a strong operations manager background
- Excellent customer service skills
- Knowledge of major value drivers of customer P&L and ability to explain the impact of Bühler services

Excellent working knowledge of French is preferred. We want a team player that has social competence and entrepreneurial spirit. We are looking for an ASM who is an exceptional verbal and written communicator. Are you passionate about sustainable technology? Do you excel at decision-making and building strong business relationships? Are you great at time management and organizing? Can you effectively prioritize while juggling several tasks? Are you a natural leader who is looking for a customer service opportunity? If yes, you might just be perfect for this Area Service Manager (ASM) position

**SCHEDULE FOR AN AREA SERVICE MANAGER (ASM)**

This full-time Area Service Manager (ASM) with our sustainable technology company spends 60% - 80% traveling to client sites.

**ARE YOU READY TO JOIN OUR CUSTOMER SERVICE TEAM?**

Location: Markham, ON L3R 4B9, Canada