Settlement Case Manager, Newcomer Services

**Date Posted**: November 5, 2024

**Position Title**: Settlement Case Manager, Newcomer Services

**Location**: Robert Lee YMCA (955 Burrard Street, Vancouver, BC V6Z 1Y2)

**Terms**:Temporary, Full-time

**Start Date**:As soon as possible

**End Date**:March 31st, 2025 (possibility of extension with continued funding)

**Hours**: 35 hours per week

**Schedule**: Mondays - Fridays, some evenings and weekends depends on program needs

**Salary**: $60,800.00 annually

**Reports to**: Supervisor, Newcomer Services

**Benefits**:Full group benefits; YMCA Staff Membership; Discount on childcare services (excluding Infant &Toddler)

**Situation**:
YMCA BC is a charity dedicated to strengthening the foundations of community, by nurturing the potential of children, teens & young adults, promoting healthy lifestyles, fostering a sense of social responsibility and delivering lasting personal & social change to grow in spirit, mind, and body.

Since January 2023, YMCA of Northern British Columbia, YMCA-YWCA of Kamloops and YMCA of Greater Vancouver are officially one association, with one mission to strengthen our impact for communities across British Columbia. We are YMCA BC - Even Stronger Together. This transition marks a new chapter in our long-standing history of building communities, transforming lives, and connecting people of all ages, stages, backgrounds and abilities, to unique opportunities to learn, grow, and reach their potential.

At the YMCA BC, people are our greatest asset, and we are proud to be an employer of choice. Working at the YMCA BC means you are part of a fun, positive team in an environment of honesty, caring, respect, responsibility, and inclusivity. We are committed to providing our community with the support it needs to thrive through employment, youth services, and programming for families and seniors. We believe a vibrant, healthy community is one in which everyone feels a sense of belonging and connection.

**Nature and Scope**:
The Newcomer Services Program at YMCA is designed to assist individuals starting a new life in Canada. The program includes a variety of services such as Canadian Citizenship Preparation, Canadian Fitness Connection, Self Employment for Newcomers, English Conversation Club, Connect2Work, and Conversations for Life. These initiatives aim to help newcomers make connections, improve English skills, learn about Canadian culture, and gain employment skills. With a focus on building a supportive community, the YMCA's Newcomer Services Program is a valuable resource for those looking to thrive in their new country.

This position is responsible for organizing and delivering a variety of Newcomer Services programs with a focus on Newcomers. The programs developed are structured to support youth, adults, and seniors to build skills for meaningful work experiences, by offering life and employability skills workshops, as well as one-to-one support. The environment is fast-paced and involves weekend and evening work. The incumbent will be resourceful, flexible, and passionate about supporting Newcomers integrating into their new community. Program delivery happens at the YMCA facilities around the Lower Mainland and other locations. These programs are designed to help participants improve language skills, connect to the community, career exploration, job search, learn about Canadian workplace culture, workers' rights and responsibilities and more.

**Major Responsibilities**:

- Conduct a needs assessment on each participant admitted, into the case management stream.
- Plan events and program activities tailored for newcomers in the community
- Assist clients to set goals/priorities and develop a realistic action plan which includes one-to-one, settlement information, individual and group workshops, practical assistance, and supported access to services.
- Develop, facilitate, and deliver programs in group settings and adopt a client-centered approach to working with newcomers and with a focus on ESL
- Coordinate and supervise program volunteers
- Provide ongoing monitoring of action plan(s).
- Build and maintain community partnerships
- Community outreach and marketing for the Newcomer Services programs
- Facilitation of other programs as needed
- Administrative and reporting tasks as required (entering client information and service interventions into centralized database, narrative reports, etc.)
- Other duties as assigned

**Qualifications/Experience**:

- A minimum of 2 years’ relevant work experience, preferably in an immigrant services organization
- A TESL/TESOL certificate recognized by TESL Canada
- Previous teaching experience
- Previous Case Management experience
- A post-secondary degree in a related discipline, or equivalent combination of education and experience
- Excellent coordination, communication, organizational skills, attention to detail and event planning experience
- In-depth knowledge of immigrant issues and cross-cultural communication
- Expe