Act Case Manager

At S.U.C.C.E.S.S., you will be able to grow and develop alongside a diverse team of professionals and enjoy great benefits and perks. Experience what it is like to join a purpose-driven organization and make meaningful contributions to our community. Explore our amazing new opportunities. **Division**: Settlement & Family Services **Program**: Action Commitment Transformation (ACT) **Employment Type**: Permanent Full-Time **Number of Position**: 1 **About the Position**: The ACT Case Manager (CM) works with highly vulnerable immigrant/refugee families/youth during the settlement process by providing a wraparound client-centred case management service. The CM is responsible for recruiting eligible families/youth and providing one-on-one case management, support and group services to a population who struggle through multiple barriers during their settlement process, with the goal of building and enhancing their capacity towards self-independence and self-reliance. **Reports to**: Senior Program Manager **Key Duties & Responsibilities**: - Provides recruitment through outreaching to at-risk/vulnerable immigrant and refugee families/youth - Conducts comprehensive intake, eligibility and needs assessment - Performs case management approach through setting action plan as well as the "wrap around" service plan with clients - Offers continuous case monitoring and follow up - Conducts home visits when necessary - Provides settlement counselling and settlement assistance and support to clients - Bridges clients to different services - Liaises and works closely with community agencies and partnering agencies - Conducts life skills, literacy and essential skills group sessions for clients - Provides group services, case conferencing, supported access and transition support to external services - Ensures all services meet the accreditation standards - Maintains up-to-date case record - Responsible for report writing and other administration work - Attends case conferences, supervision and team meetings regularly - Attends division staff meeting and training opportunities as required - Works closely with staff members of other S.U.C.C.E.S.S. divisions/offices in providing joint support to individuals and families - Provides support to agency wide fundraising initiatives - Performs other tasks as assigned by Senior Program Manager or Program Director **Qualifications & Experience**: - Bachelor degree or Diploma in Social Work, Psychology, or related discipline - Two (2) years of family/youth work experience and/or settlement work experience with vulnerable population is preferable - Experience in group facilitation - Demonstrates knowledge about local community resources for at-risk/vulnerable immigrant population - Demonstrates experiences on conflict resolution, case management and basic counselling skills - Demonstrates strong understanding on case planning and case management principles and techniques - Demonstrates good knowledge of issues vulnerable immigrant families and youth are facing, including social, cultural, emotional, mental health, health and sexual orientation issues - Demonstrates language and cultural proficiency that is applicable to the various source countries of vulnerable populations in their service area - Demonstrates knowledge and experience in cross-cultural communication and service methods appropriate to clients with low literacy and low English skills **Job Skills & Abilities**: - Excellent verbal and written communication skills in English - Second language in Pashto preferred - Excellent in interpersonal and communication skills - A good team player with internal and external stakeholders - Ability to deal effectively with people from diverse backgrounds - Excellent program planning, time management and organizational skills - Proficiency in the use of Microsoft Office Suite and basic internet skills - Comfortable in performing home visit/outreach - Multi-tasking and flexible **Other Requirements**: - Criminal Record Check Required - Vulnerable Sector Support - Applicants must be eligible to work in Canada - Flexible to work on evening, weekends and holidays - Need to travel occasionally - Need to attend to crisis intervention which may extend beyond the normal office hour occasionally About S.U.C.C.E.S.S.: S.U.C.C.E.S.S. is a multicultural social services agency and registered charity located on the unceded Coast Salish lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations, S.U.C.C.E.S.S. has been helping Canadians and newcomers to achieve their full potential on their Canadian journey since 1973. We are one of the largest social service agencies in Canada, with offices in BC, Ontario and internationally/abroad. We offer programs and services in the areas of immigration, newcomer settlement, English-language training, employment and entrepreneurship, family, youth and seniors programming, healt