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Special Events Consultant

2 weeks ago

Burlington, Canada Pearle Hospitality Full time

**Job Purpose**:
As a part of the Sales Team, the person in the Special Event Consultant is able to maintain client relationships and provide the superior service Pearle Hospitality is known for. The Consultant is someone who can foster trust with clients while delivering that incredible client experience. Guest-focused, and with an eye for details, Consultants work tirelessly to not only foster those event sales, but also promote return business with flawless event execution.

**Key Accountabilities**:

- Meet with clients and guests to determine and develop an event that will meet and exceed expectations based on budget given, size of event, tone, desired outcomes, etc.
- Conduct first visit appointments with potential clients and prepare appropriate sales strategy for each first appointment.
- Follow up with clients post-event to receive feedback and communicate response to appropriate departments.
- Respond to guest concerns and handle complaints to ensure positive guest recovery.
- Seek creative ways to improve service levels within all aspects of the positions.
- Accept and perform additional tasks as required for optimal performance of the restaurant.
- Actively represent and promote Pearle Hospitality’s core values within the workplace.
- Act as an ambassador of Pearle Hospitality.
- Follow company policies and procedures as defined and outlined by Pearle Hospitality.
- Follow all Health and Safety standards to ensure a safe work environment for all guests and team members.
- Adhere to all cleanliness and sanitization practices.
- Maintain professional appearance and act with integrity and honesty.

**What we would like you to bring to the position**:

- Post-secondary education in Events/Events Management considered an asset.
- Previous experience in Hospitality and/or Event Planning considered an asset.

**Knowledge**:Working knowledge of Opera, Mircos, OpenTable, Microsoft Office Suite, and experience with multi-line phone systems considered an asset.

**Sales**:Ability to meet and exceed individual sales targets and contribute to the Team’s profitability goals while holding self and others accountable for achieving results. Maximize revenues by up-selling contracted products and identifying additional revenue opportunities based on the event profile and guest budget.

**Communication**:Coordinate with clients event details, ensuring to accurately capture all desired event items within desired budget. Accept feedback from clients and relay that information to appropriate persons/departments for further development and improvement.

**Budgeting**:Participate in the budgeting process to establish goals with sales department. Able to identify challenging areas and develop creative solutions for clients.

**Organization**: Effectively and accurately maintain client files and event details, paying particular attention to confidentiality and protection of clients’ personal information.

**Adaptability**: Ability to remain poised and professional in a fast-paced environment and positively interact with a variety of diverse guests and team members. Display ability to adapt style based on guest tone, personality, budget, culture, etc. to achieve first appointment success.

**Why join Pearle Hospitality team**:

- Competitive wages
- Discounts at all Pearle Hospitality restaurants, golf course, hotels and spas
- Training and Development
- Growth opportunities
- Amazing team and company culture

**Benefits**:

- Discounted or free food
- Employee assistance program
- Extended health care

Schedule:

- Weekend availability

**Experience**:

- Event Sales: 1 year (preferred)

Work Location: In person