Special Events Group Sales Consultant

**Key Accountabilities**:

- Meets and exceeds individual sales targets and the team’s profitability goals while holding self, and others, accountable for achieving results
- Participates in the budgeting process to establish goals within the sales department
- Expertly & enthusiastically conducts first appointments/calls with potential clients and consistently prepares an appropriate sales strategy for each first appointment.
- Skilfully adapts style based on guest tone, personality, budget, culture, etc to achieve 1st appointment success.
- Maximizes revenue by up-selling contracted products and identifying additional revenue opportunities based on the event profile and guest budgets
- Proactively brings ideas, solutions and strategies to the Office Manager/DOS to help drive more sales.
- Enter, modify, and update group block information in the system to ensure inventory, stay dates, cancellation policy, deposit requirement, and booking procedure are reflected correctly.
- Manage all group block requests for designated events, prepares all event documentation and coordinates with Hotel sales department.
- Create and maintain Credit Card Authorization Forms Link & Group Reservation Forms
- Maintain accurate filing system for groups and ensure that each group block is traced.
- Record group rooms and revenue in the property management system (Opera).
- Review all the room blocks in Marsha on a daily basis, cut off meeting, compiling daily, weekly and monthly reports, corresponding with Hotel guests and clients from all market segments.
- Monitor room type availability daily and collaborate with the front office.
- Enter, retrieve, reconcile, process and verify information (e.g., rooming lists, commissions, reward points, leads, third parties) in software involved in the sales process.
- Own and maintain the Hotel Information Profile with sales, events and operation teams input.
- Complete competition rate analysis as needed.
- Conduct Hotel site tours for group rooms and outlets as needed.
- Efficiently and accurately utilize eBonus, Group Housing Solutions, Group Posting Tool, MarRFP, MRDW, SFA/One Source, Cvent, Social Tables, Opera and OpenTable software programs and any additional programs as required.
- Maintain positive relationships within the team unit as well as with those outside of it, work together with others toward the common goal of success across the property.
- Provides feedback from clients, both positive and constructive, for the purpose of consistently improving offerings and service levels for guestrooms
- Responds effectively to rectify guest concerns and handles complaints to ensure positive guest recovery
- Informs the necessary departments to solidify guest satisfaction
- Is a champion of Pearle culture, representing genuine & thoughtful hospitality in all interactions
- Pursues the importance of “image “, “attention to detail” and “pride of ownership” to best represent the Pearle Hospitality Brand
- Seeks creative ways to improve service levels within all aspects of the position, understanding that complacency is never an option.
- Demonstrates a commitment to further develop skills and knowledge and takes initiative to accomplish personal and professional development goals
- Willingly accept additional tasks as required for the effective functioning of the work unit.
- Arrive to work promptly, with a professional appearance.

**What we would like you to bring to the position**:

- Post-secondary education an asset
- Knowledge of SFA, Opera sales and catering and MARSHA is required
- Previous experience in Group Reservations is a requirement
- Front desk and reservations experience is an asset
- Experience with multi-line phone systems an asset
- Highly detailed, and able to maintain excellent organizational skills - while working in a fast-paced environment.
- Ability to multi-task while working on up to 80-100 future group room blocks.
- Highly motivated with exceptional customer service skills
- Proficient use of MS Office Suite
- Knowledge of OpenTable is advantageous

**Advantages of joining The Pearle Hotel & Spa Team**:

- Competitive wages
- Co-paid benefits for permanent team members after 3 months
- Discounts at all Pearle Hospitality restaurants, hotels and spas
- Marriott discounts
- Training and Development
- Growth opportunities
- On-Site Parking
- Wellness Program
- Amazing team and company culture
- Pearle Hospitality and affiliated companies, including The Pearle Hotel & Spa, accommodate the needs of job applicants throughout its recruitment and selection processes in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodation needs must be provided in advance. To discuss your needs, please contact the hiring manager._

Schedule:

- Weekends as needed

Application question(s):

- Are you presently or have you ever been employed by any affiliated Pearle Hospitality properties? If YES, List location

(ETT: B