Relief Overnight Front Desk Support Worker

**Relief Overnight Front Desk Support Worker (5 positions available)**
**Employment Type**:Relief
**Work Hours**:Varied as needed **(overnight shifts Mon-Thurs from 11:30pm - 9:30am; Fri - Sun from 10pm - 10am)**
**Salary**:$27.10 per hour (L5)
**Location**:80 Woodlawn Avenue East, Toronto, ON, M4T 1C1
**Application Deadline**:Monday, April 28, 2025

**JOIN OUR TEAM**

The Relief Overnight Front Desk Support Worker is responsible for welcoming and providing supportive reception service and works within a collaborative team to create a meaningful and relevant environment for tenants, participants and guest within a feminist framework. This includes a skilled response to and knowledge of the dynamics and effects of trauma, mental health and oppression. The position is also responsible for completing administrative duties necessary to ensure the smooth operation of the front desk.

**ABOUT YWCA TORONTO - 1st STOP WOODLAWN**
1st Stop Woodlawn Shelter, funded by the City of Toronto, provides 62 shelter beds to women and gender diverse people including 28 beds for individuals 16 years of age and older, who are in need of shelter or fleeing violence. This includes Second Stage Supportive Housing for participants not ready for independent living. The Housing program provides advocacy referral and support to participants in the shelter and to those who have moved into the community. The Transitional Support program provides aftercare to participants and their children through group work, counselling and connecting women and gender diverse people to supports.

**KEY RESPONSIBILITIES**
- Greets and directs tenants, participants, guests, contractors and suppliers to the site;
- Answers telephone and in person inquiries regarding 1st Stop Woodlawn and Permanent Housing and directs calls to the appropriate staff or program;
- Maintains building entry, ensuring access to authorized persons only;
- May be required to attend at Landlord and Tenant Board hearings and act as a witness as required;
- Applies knowledge of the issue of trauma and the dynamics of woman abuse to respond effectively to tenant requests for support;
- Assists in providing orientation to new tenants to ensure familiarity and understanding of programs, staff and community environment;
- Demonstrates and maintains knowledge of relevant community services related to tenant service needs;
- Maintains occupancy lists and updated tenant lists;
- Records when rooms are vacated by tenants at 1st Stop Woodlawn Residence;
- Prepares housekeeping lists daily and communicates room vacancies to the appropriate staff;
- Accepts meal plan payments from tenants at 1st Stop Woodlawn and issues receipts;
- Inputs medical appointments and cancellations for shelter residents into ICHA website;
- Monitors issues of unauthorized parking (redirecting issues to housing workers or security staff on site to address immediately);
- Reports all disturbances, vandalism and other emergencies to the supervisor, filling out an incident report as required;
- Facilitates access to keys for tenants moving in and out and returns keys to the Property Services Department;
- When required, uses mediation and de-escalation skills to encourage and maintain a cooperative, supportive and safe community.

**QUALIFICATIONS**
- Completion of an undergraduate university degree in a relevant field (e.g. Social Work) (**Cases for Equivalency will be considered**);
- 1-3 years directly related work experience in supportive housing;
- Must have working knowledge of Microsoft Word and Excel;
- Excellent customer service, organizational and administrative abilities;
- knowledge of security operating systems an asset;
- Experience working in a residential setting an asset;
- Ability to deliver culturally sensitive service in a multicultural environment;
- Demonstrates knowledge of and experience working with women living with experiences of precarious housing, poverty, violence/trauma, and mental health/concurrent addictions issues;
- Knowledge and experience working from an anti-oppression framework and trauma informed practices;
- Knowledge of harm reduction framework and Residential Tenancies Act;
- Completion of the Toronto Shelter Standards training;
- Toronto Hostel Training Centre’s certificate and WHMIS training an asset;
- Ability to maintain a positive approach and a professional manner at all times;
- Demonstrated experience working under pressure and remaining calm in a crisis;
- Knowledge and experience in de-escalating conflict and responding to crisis situations;
- Exceptional verbal and good written communication skills.

**Posting Date**: April 17, 2025

YWCA Toronto transforms lives. As the city’s largest multi-service women’s organization, we help women and gender diverse people escape violence, move out of poverty and access safe, affordable housing.

We work tenaciously to break down barriers that hold women and gender diverse people back from achieving equality.

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