Relief Front Desk Support Worker

**Employment Type**:Relief
**Work Hours**:Varied as needed
**Salary**:$29.00 per hour (L5)
**Location**:348 Davenport Road, Toronto, Ontario, M5R 1K6
**Application Deadline**:Monday, August 25, 2025

**JOIN OUR TEAM**

The Relief Front Desk Support Worker is responsible for welcoming and providing supportive reception service and works within a collaborative team to create a meaningful and relevant environment for participants within a feminist framework. This includes a skilled response to and knowledge of the dynamics and effects of trauma, mental health and oppression. The position is also responsible for completing administrative duties necessary to ensure the smooth operation of the front desk.

**ABOUT YWCA TORONTO- YWCA DAVENPORT**
YWCA Davenport provides up to 80 emergency shelter beds to young women and gender-diverse people (16 - 24 years of age) and adult women and gender-diverse people (25 and older). YWCA Davenport is staffed 24 hours a day. This pet friendly shelter is funded by the City of Toronto and adheres to Toronto Shelter Standards.

**KEY RESPONSIBILITIES**
- Greets and directs participants, contractors and suppliers to the site;
- Answers telephone and in person inquiries regarding YWCA Davenport; directs calls to the appropriate staff or program including property services, security, on call, frontline staff and management;
- Maintains building entry, ensuring access to authorized persons only;
- Handles client complaints and issues with tact and diplomacy, de-escalating the potential for conflict;
- Receives and distributes all incoming supplies and other deliveries for the programs including courier; sorts and distributes incoming mail;
- Applies knowledge of the issue of trauma and the dynamics of abuse to respond effectively to tenant request for support;
- Knowledge and experience in de-escalating conflict and responding to crisis situations;
- Assists in providing orientation to new residents to ensure familiarity and understanding of programs, staff and community environment;
- Provides maintenance requests from the residents and staff to the appropriate property services staff.

**QUALIFICATIONS**
- Completion of an undergraduate university degree in a relevant field (e.g. Social Work);**(Cases for Equivalency will be considered)**;
- 1-3 years directly related work experience in shelter environment;
- Excellent customer service, organizational and administrative skills;
- Knowledge of harm reduction framework;
- Ability to use equipment relevant to the position (i.e. computer, phone system, security monitoring)
- Strong interpersonal and communication skills;
- Ability to deliver culturally sensitive service in a multicultural environment;
- Must have working knowledge of Microsoft Word and Excel;
- Experience working with diverse individuals and groups within the shelter environment (e.g. cultural diversity, gender, abilities, religion, race, sexual orientation, etc.);
- Demonstrates knowledge of and experience working with women living with experiences of precarious housing, poverty, violence/trauma, and mental health/concurrent addictions issues;
- Knowledge and experience working from an anti-oppression framework and trauma informed practices;
- Knowledge and experience in de-escalating conflict and responding to crisis situations;
- Toronto Hostel Training Centre’s certificate an asset;
- Knowledge of a second language an asset;
- Ability to think independently, possess good judgment, demonstrate proven problem-solving skills and effective decision-making skills.

**Posting Date**: August 14, 2025

YWCA Toronto transforms lives. As the city’s largest multi-service women’s organization, we help women and gender diverse people escape violence, move out of poverty and access safe, affordable housing.

We work tenaciously to break down barriers that hold women and gender diverse people back from achieving equality.

**Vaccination Policy**: In accordance with YWCA Toronto’s COVID-19 Vaccination Policy, all YWCA Toronto employees, students and volunteers are strongly encouraged to obtain all COVID-19 vaccinations and booster doses as recommended by Toronto Public Health

YWCA Toronto is a Scent-Sensitive Workplace.

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