Manager, North America Creative Operations

who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

about this team
The North America Creative Operations team is a partner to the North America Creative team and is tasked with enabling best-in-class brand storytelling and creative experiences. This team owns operationalizing the creative process to deliver always on work, creative campaigns and initiatives.

a day in the life

The Manager, NA Creative Operations is responsible for partnering with a Creative Director to oversee operations and projects within a creative studio. They will operationalize in-house creative teams and or external agency partners to deliver impactful creative aligned with brand and marketing strategy. They will implement processes for the team, supporting a culture of excellence and the values of the creative team.
- Project intake and studio planning & resourcing
- Own and lead the Creative Operating Model for the studio, including Creative Reviews for (Sr) Creative Director; gather feedback and continually optimize
- Mentor and manage a team of Creative Operations Managers that produce work alongside the larger creative team inclusive of design, copy, styling, casting, photo and film editing
- Assign incoming projects to Creative Operations Managers, aligning scope of work with experience/career development of team member
- Support management of initiatives across various tiers of work
- Act as the liaison and key contact for cross functional partners (Brand Marketing, Brand Operations, Channels, Product)
- Manage creative partners and content creators working with the studio
- Help ensure creative response is on brief and budget
- Support in the escalation of project risks to Director, Creative Operations
- Information hub ensuring creatives have the latest materials and information and work closely with cross functional operations partners to enable the creative work
- Explore and implement tools to support the teams within the creative org

**Qualifications**:

- 8-10 years of direct experience in creative teams for large retail e-commerce or creative agency/production experience specific to the apparel/footwear industry
- Management experience of teams with 2+ people
- Experience working with external creative and production partners
- Positive approach to problem solving through analytical thinking and operational efficacy
- Ability to prioritize multiple projects and tasks, with project changes, and reliably meet deadlines
- A genuine passion for brand creative and creative operations; track record instilling operational excellence for a creative team
- Must be a self-starter, critical thinker, team player, thrives working in a fast-paced entrepreneurial environment, organized, detail oriented, collaborative, and flexible
- Strong sense of ownership and accountability

must haves
- Acknowledge the presence of choice in every moment and take personal responsibility for your life.
- Possess an entrepreneurial spirit and continuously innovate to achieve great results.
- Communicate with honesty and kindness and create the space for others to do the same.
- Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
- Foster connection by putting people first and building trusting relationships.
- Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.

Additional Notes
Authorization to work in Canada is required for this role.

Compensation and Benefits Package

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

- Extended health and dental benefits, and mental health plans
- Paid time off
- Savings and retirement plan matching
- Generous employee discount
- Fitness & yoga classes
- Parenthood top-up
- Extensive catalog of development course offerings
- People networks, mentorship programs, and leadership series (to name a few)

**Note**: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time