Assistant Manager

**JOB POSTING**

**Assistant Manager**

**Hospice Halifax is moving our thrift store to a brand-new location in the West End of Halifax This is a unique opportunity to join our store team for a fresh start, including setting up all operations, and welcoming customers, volunteers and donors to the new space. Would you like to take on a key leadership role in managing this exciting new location? Are you a collaborative and dedicated retail professional, who is passionate about customer service and sustainability? If so, we would love to hear from you.**

**About Us**

Our mission is to make second-hand shopping purposeful: we believe every garment and good deserves a second act, promoting sustainability and reducing waste. Most importantly, every single purchase directly supports the provision of free, compassionate end-of-life care at Hospice Halifax, ensuring that our everyday choices collectively turn into meaningful acts of love for those in our care.

Hospice Halifax continues to take action against racism and discrimination the workplace and to identify and address systemic barriers to full and equal participation. As such, all members of the team must be committed to fostering a safe working environment where all members experience an authentic sense of inclusion and belonging.

**About the Position**

Dedicated and dynamic, the Assistant Manager is someone who is passionate about thrift store operations, customer service, and contributing to a meaningful cause. You will work closely with the Store Manager to oversee daily store operations, manage staff and volunteers, and help drive the success of the thrift store.

You'll be responsible for performing daily store opening and closing operations while providing an amazing experience for our customers, donors and volunteers. The Assistant Manager leads by example, from donation to purchase to every customer through your genuine ability to make our customer feel comfortable and cared for.

The culture within our organization is compassionate, open, affirming and diverse. Working here means feeling appreciated, challenged and that your work makes a direct impact on your community.

**Duties and Responsibilities**

**Team & Volunteer Leadership**:

- Provide day-to-day supervision, coaching, and support for staff and volunteers.
- Participate in training and mentoring of the team, fostering a positive environment.
- Assume responsibility for all store operations when the Store Manager is absent.

**Customer Experience & Sales**:

- Lead by example, providing exceptional customer service to every customer, donor, and volunteer, ensuring an amazing experience that encourages loyalty.
- Oversee daily store opening and closing operations.
- Assist with developing and implementing strategies for profitability.
- Handle customer inquiries, concerns, and returns with professionalism and empathy.

**Store Operations & Merchandising**:

- Oversee and facilitate the process of inventory management.
- Maintain visual merchandising standards.
- Assist in creating and posting for online and social media presence.
- Maintain high standards for the overall cleanliness, organization, and safety of the store.
- Utilize POS and modern inventory management systems effectively.
- Adhere to all Hospice Halifax policies, procedures, and Health and Safety regulations.

**Qualifications and Competencies**:We're looking for a goal-oriented individual who is motivated to achieve sales targets and committed to our mission.

**Experience & Leadership**:

- 1-2 years of retail experience; thrift, consignment, or supervisory experience is a significant asset.
- Proven ability to provide leadership in a fast-paced environment and inspire a diverse team of staff and volunteers.
- Ability to work autonomously and make quick, informed decisions.

**Skills & Attributes**:

- Strong organizational skills and excellent attention to detail.
- Proficiency in POS systems, inventory management software, and Google Worksuite (or similar).
- Excellent written and verbal communication skills.
- Flexible, change-embracing, and able to adapt effectively.
- A firm commitment to the mission and values of Hospice Halifax.

**Additional Requirements**:

- Completion of Grade 12 or equivalent education/training.
- Successful Criminal Record Check (required upon hire).
- Flexible schedule with willingness to work evenings and weekends.
- Physical ability to walk and/or stand throughout a normal workday and lift and carry up to 40-50 pounds regularly (with or without reasonable accommodation).
- Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions. _

**Compensation and Hours of Work**
- $18-20 hourly, dependent on Experience
- Permanent, Full time, 35-40 hours per week, paid breaks
- Vacation and Absence Paid time off
- Group Insurance Benefits, RRSP matching program, Self Compassion allowance
- Opportunities for Professional Development and ongoi