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Front Desk Agent

2 weeks ago

Whistler, Canada Whistler Platinum Full time

Founded in 2000, Whistler Platinum is an exclusive property management and luxury accommodation company, providing homeowners with unrivaled property management and guests with exceptional accommodation, vacation planning, and personalized concierge services. Our mission is to go above and beyond, making homeownership easy, and our guests’ vacations memorable.

**Join our Team**

**What will I be doing?**

**Guest Services & Front Desk Operations**
- Provide a **warm, friendly, and professional welcome** to all guests upon arrival.
- Handle **check-ins and check-outs** efficiently, ensuring accuracy in guest details and payment processing.
- Serve as the primary contact for guests, **answering inquiries** about their stay, the property, and Whistler experiences.
- Assist with **special requests and concierge services**, such as transportation bookings, ski passes, and dinner reservations.
- Address **guest concerns and service recovery** in a proactive and professional manner, ensuring guest satisfaction.

**Communication & Coordination**
- Maintain clear and consistent **communication with the Guest Services Team, Housekeeping, and Maintenance** to ensure a seamless guest experience.
- Report any **maintenance issues, housekeeping requests, or property concerns** to the appropriate teams for resolution.
- Ensure that guest reservations are accurate, and all **pre-arrival details and special requests** are recorded in the system.

**Administration & Property Oversight**
- Process **guest payments, security deposits, and incidentals** while maintaining accurate billing records.
- Maintain **daily front desk reports, logs, and shift checklists** to ensure operational efficiency.
- Keep an updated knowledge of **property layouts, amenities, and policies**, offering recommendations to guests when needed.
- Assist with **inventory management** for guest amenities and front desk supplies.

**Teamwork & Flexibility**
- Work closely with the **Housekeeping and Maintenance teams** to coordinate room readiness and address any guest concerns.
- Provide **support to other Guest Services team members** during peak periods.
- Be flexible in job responsibilities, assisting with **various guest service functions** as required.
- ** Previous front desk, concierge, or hospitality experience** is preferred.
- Exceptional **customer service and communication skills**, with a passion for creating memorable guest experiences.
- Strong **problem-solving abilities**, with a calm and professional approach to handling guest concerns.
- Ability to multitask and remain **organized in a fast-paced environment**.
- Proficient in **property management systems, reservation platforms, and payment processing**.
- Knowledge of **Whistler and local activities** is an asset.
- Flexible availability, including **weekends, holidays, and peak occupancy periods**.

**Why work for Whistler Platinum?**
- ** Comprehensive compensation package**, including competitive wage, extended Health benefits (after 12 months).
- ** Seasonal Staff Housing available.**:

- ** Annual lifestyle spending account for mountain pass or other recreational expenses.**:

- ** Fun and supportive work atmosphere,** staff socials, and outings.
- ** Flexible schedule** to enjoy the Whistler lifestyle.
- ** Discounts** to experience Whistler activities.

**Visa Requirements**:
You must be legally eligible to work in Canada. We are unable to assist you in obtaining Canadian work authorization.