Assistant Manager, Facilities

Assistant Manager, Facilities (Residences)

About Queen's University

Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.

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Job Summary

The Facilities portfolio within Housing and Ancillary Services (H&A) is comprised of 18 residence buildings, 3 dining halls as well as retail food service locations. More than 90% of first year students live in residence during the academic year. During the summer, we operate and support a thriving conference business providing a critical source of revenue to the University. Our facilities team plays a crucial role in both the academic year and conference season.

The schedule for this position will require the incumbent to work flexible hours, including occasional evenings.

**The regular work week for this position is a 4 day schedule working Friday through Monday from 7am-5 pm, with 3 days off (Tuesday, Wednesday, Thursday).**

This position is required to be on call on a rotational basis.

**Job Description**:

**KEY RESPONSIBILITIES**:

- Plans, prioritizes and manages the work of employees, providing strategic and tactical advice, guidance and coaching. Identifies the need for staff resources, participates on staffing committees, and makes effective recommendations regarding employee selection.
- Manages performance by establishing performance standards, reviewing and evaluating performance and conducting formal performance reviews on an ongoing basis.
- Assesses staff training and development needs, and ensures that employees receive training required to improve and sustain successful performance.
- Investigates, addresses and resolves employee/labour relations issues, including disciplinary matters. Makes decisions or effective recommendations on matters involving possible discipline, discharge and probationary termination.
- Monitors and assesses forecasting reports & work orders to develop & execute weekly schedules incorporating the school year & summer business.
- In conjunction with the Manager, effectively administers a safety program ensuring that legislated safety regulations, university and departmental safety programs are followed and that chemicals and equipment are used properly by custodial staff in their areas.
- Collaborates with stakeholders within the H&A portfolio to meet the operational demands of the dual mandate - academic year student housing and summer conference business.
- Works in partnership with the Residence Life Coordinators to identify and address resident needs.
- Establishes & maintains level of quality control and consistency for housekeeping.
- Troubleshoots day-to-day operational needs as they arise as well as engages additional support when required.
- Participates in preventive and planned maintenance programs and supervises approved custodial maintenance plans.
- Approves expenditure of funds for cleaning supplies.
- Actively works towards continuous improvement of policies and procedures to increase departmental efficiencies.
- Creates a climate where collaboration and teamwork among diverse people and groups is the norm.
- Respects diversity and promotes inclusion in the workplace.
- Other duties as assigned.

**REQUIRED QUALIFICATIONS**:

- Two-year post-secondary program with 3-5 years experience in custodial supervision or building maintenance, ideally in a unionized environment.
- General knowledge of relevant building and safety codes such as the Ontario Building and Fire Code, Municipal Construction Codes, Ontario Health and Safety Act.
- Intermediate working level in Word and Excel and demonstrated ability remain current and adapt to changing technology.
- Knowledge of cleaning & housekeeping activities/processes.
- Knowledge of schedule development and execution.
- Experience in hotel environment considered an asset.
- Satisfactory Criminal Records Check and Vulnerable Sector Screening required.
- Valid Province of Ontario Class G driver’s licence required.
- Consideration may be given to an equivalent combination of education and experience.

**SPECIAL SKILLS**:

- Excellent communication (both verbal and written) and interpersonal skills to deal with a variety of diverse people in many situations in a professional manger, demonstrating tact, diplomacy, and effective judgement.
- Client service aptitude with the ability to maintain a service-oriented perspective while dealing with potentially challenging client service demands.
- Strong organizational and time management skills.
- Analytical and problem-solving abilities in order to examine a number of alternative possibilities and arrive at the best solution.
- Capacity to work independently and as part of a