Technical Support and Facility Assistant

Technical Support and Facility Assistant

About Queen's University
Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.

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Job Summary

**A Brief Overview**

Experience is preferred in at least one broad based technology discipline (Communications Technology, Computer Technology, Construction Technology, Green Industries, Hairstyling and Aesthetics, Health Care, Hospitality and Tourism, Manufacturing Technology, Technological Design and Transportation Technology).

This position performs routine facility maintenance. This position maintains equipment and tools including inventory and coordination with campus services and/or external contractors. This position provides first line technical support for classrooms and equipment. This position assists with the training of faculty and staff and directs, allocates, and supervises the work of casual and student staff. This position also performs administrative support duties.

The schedule for this position requires the incumbent to work frequent early mornings, evenings and weekends, according to program or area needs.

**Job Description**:
**What you will do** Performs routine facility maintenance.
- Maintains facility access and control systems.
- Performs and documents regular inspections of safety equipment.
- Assists in the receiving and/or delivery of packages and large orders.
- Other duties as required in support of the department and/or unit.

**Required Education**
- Three-year Community College Diploma or Three-Year Bachelor Degree, or equivalent. Working at Heights training considered an asset.
-Crane and hoist operation training considered an asset.
- Joint Health & Safety Committee certification considered an asset.

**Required Experience**
- More than 2 years and up to and including 3 years of experience.- Experience operating, maintaining and/or calibrating laboratory equipment is considered an asset.
- Experience working in a woodshop considered an asset.
- Experience in graphic design and production with a familiarity of graphic/multi-media design tools and technologies considered an asset (e.g., Photoshop, Illustrator, Flash, ProTools, AfterEffects, etc.).

Consideration may be given to an equivalent combination of education and experience.

**Job Knowledge and Requirements**
- Practical and applied knowledge of specialized methods and processes that are typically acquired through a combination of technical or academic qualification and/or work experience.
- Provide consultation and advice on non-straightforward and/or complex issues.
- Interaction with others typically requires interpersonal skills and the ability to understand and influence.
- Adapt messages to meet the needs of the intended audience.
- Build relationships, trust and credibility.
- Manage own work and may train and review the work of casual employees, work study students and/or volunteers, to see commitments through to completion.
- Contribute to setting work priorities and direction, supporting the team in achieving goals and objectives.
- Participate in project team meetings and develop individual project plans.
- Lead procedural or technological change within a unit.
- Identify new problems and seek information and input to fully understand the cause of problems.
- Identify opportunities to improve the effectiveness and efficiency of work processes.
- Draw logical conclusions and provides opinions and recommendations.
- Research equity, diversity, accessibility and inclusion resources and best practices relevant to the job and unit operations in order to inform evidence-based planning.
- Commitment to principles of equity, diversity, accessibility, inclusion, Indigenization and human rights for equity deserving groups.

Employment Equity and Accessibility Statement

**Skills**
- Attention To Detail
- Collaboration
- Communications
- Stakeholder Engagement

**Reference**
- 420448