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Customer Service Representative

2 weeks ago

London, Canada Manco Hr Full time

Manco HR is a premier staffing agency dedicated to connecting talented individuals with top companies in various industries. We are excited to partner with our client, a leading manufacturer and distributor of outdoor garden decor based in London, Ontario. Our client is committed to providing exceptional products and service to customers, and they are seeking a Customer Service Representative to join their team.

**Position Overview**:
We are currently recruiting for a Customer Service Representative on behalf of our client in London, Ontario. In this role, you will serve as a key point of contact for both consumers and corporate clients, ensuring exceptional service delivery and customer satisfaction. If you are passionate about customer service and thrive in a dynamic environment, we want to hear from you

**Responsibilities**:

- Provide timely and professional assistance to customers regarding product inquiries, pricing, availability, and order placement.
- Address and resolve customer complaints and concerns with empathy and efficiency.
- Process orders accurately and efficiently, coordinating with internal teams to ensure timely delivery.
- Collaborate with various departments to address customer needs and inquiries effectively.
- Support corporate clients with bulk orders, customization requests, and account management.
- Identify opportunities for process improvement to enhance customer satisfaction and operational efficiency.

**Qualifications**:

- Previous experience in customer service or a related field preferred.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and a customer-focused mindset.
- Ability to thrive in a fast-paced environment and manage multiple tasks simultaneously.
- Attention to detail and accuracy in order processing and data entry.
- Proficiency in Microsoft Office and experience with CRM software is advantageous.
- Passion for providing exceptional customer service and contributing to a positive team environment.

**Benefits**:

- Comprehensive benefits package including health insurance and RRSP matching.
- Opportunities for career growth and advancement within the company.
- Supportive and collaborative work environment.
- Equal Opportunity Employer: Manco HR and our client are committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status._

**Job Types**: Full-time, Permanent

**Salary**: $20.00-$25.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- On-site parking
- RRSP match

Flexible Language Requirement:

- English not required

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- Customer service: 1 year (required)

Work Location: In person