Quality Manager

Zavida's rich heritage traces back to Costa Rica, where our founder gained hands-on experience and appreciation for the craft of roasting coffee. At Zavida, we are united by our passion for quality and our commitment to delivering an exceptional taste experience in every cup. We believe that coffee should be more than just a drink - it should be an experience. This is an opportunity to be a part of Zavida Coffee Company's legacy—40 years strong and still brewing excitement.
- Zavida Coffee Company is headquartered in Concord, ON._

The **Quality Manager **is responsible for managing the Company’s Food Safety and Quality Management Systems through training, audits, writing procedures and work instructions (SOPs), including developing and assisting with HACCP, GMP and Quality initiatives.

**RESPONSIBILITIES AND DUTIES**
- Manage all functions of the quality department to ensure all products and processes are in compliance with all regulatory requirements (Safe Foods for Canadians and FSMA) and company’s standards and policies.
- Implement Food Safety/Quality policies, programs and initiatives and maintain a strong food safety culture throughout all levels of the organization.
- Work closely with internal and external business partners to ensure food safety and quality assurance programs/initiatives are implemented and maintained.
- Manage Quality team members with performance evaluation tools and provide feedbacks for improvements on a regular basis.
- Work with Director of QRD to lead and conduct internal and external audits.
- Manage and coordinate the audits and certification process relating to FSSC, Quality, Organic, Rainforest Alliance, Fair Trade, KOSHER, FDA, CFIA, Non-GMO, Social, etc.
- Prepare and review reports of audit findings and initiating, monitoring and enforcing corrective action, as necessary.
- Manage the HACCP, Recall, Food Defense and CPAR teams.
- Manage the Supplier/Subcontractor approval and pest control programs.
- Manage third party laboratory tests including microbiological, water, etc.
- Inspect production floor for GMP compliance and effectively coach employees who are not in compliance of Food Safety and QA protocol, and communicate with cross-functional teams when employee nonconformance requires disciplinary action.
- Partner with engineering and operations to ensure sanitation practices and design of facilities and equipment are compliant with food safety and regulatory requirements.
- Write and enforce SOPs relating to food safety and QA.
- Responsible for controlling all relevant documents in the organization.
- Manage the record verification program with plant/production management.
- Create all manufacturing and product specification sheets as needed.
- Work with Director of QRD to ensure package labeling and nutrition facts requirements compliant with Canadian and US regulations, as well as any applicable certifying bodies (Rainforest Alliance, Fair Trade, Kosher, Halal, etc.)
- Oversee the commissioning of new equipment ensuring compliance.
- Expand FSSC Certification to new production lines/warehouses, when required.
- Develop and deliver training, including coordinating and providing technical training to plant operational teams and management regarding food safety, quality awareness and management.
- Assist with customer feedback process including customer surveys and complaints on a regular basis.
- Verification of food safety, cleaning/sanitation, GMP records and assist with validation of equipment, CCPs and CPs, as per company’s schedule.
- Coordinate and initiate mock recalls with Recall Team.
- Develop and implement rework processes for traceability purposes.
- Provide regular reports on the progress of implementing new standards and certifications, learning from practice and analyzing food safety and quality patterns and trends including KPIs across the organization.
- Attend executive management meetings to communicate production/food safety/quality status and provide updates as required.

**QUALIFICATIONS**
- Bachelor of Science or other relevant University degree.
- Strong background in FSSC 22000 or other GFSI programs, ISO 9001:2015, HACCP and GMP.
- Food manufacturing experience required.
- A minimum of 2 years’ leadership experience in a Food Safety/QA role.
- Demonstrated ability to work independently and as part of a cross-functional team.
- Excellent interpersonal skills.
- Proficient in MS Office: Outlook, Word, Excel and Internet Explorer.
- Proficient in ERP (Navision or Business Central).
- Solid understanding and knowledge of all relevant production processes, equipment capabilities, and Procedures, Work Instructions and Technical Specifications.
- Effective time management and organization skills.
- Self-motivated and highly organized, with a strong focus on detail and accuracy.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insu