Desktop Technician

**Job Description - Desktop Technician**

**Title**

Desktop Technician

**Description**

**Responsibilities**

**Strategy & Planning**
- Assist in developing long-term strategies and capacity planning for meeting future desktop hardware needs.

**Acquisition & Deployment**
- Conduct research on desktop products in support of PC procurement and development efforts. Evaluate and recommend products for purchase.
- Write technical specifications for purchase of PCs, desktop hardware and related products.

**Operational Management**
- Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed.
- Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels.
- Assess the need for and implement performance upgrades to PC boxes, including the installation of CPUs, I/O and NIC cards, hard disks, ribbon cables, hard drives, RAM, memory chips, CD-ROMs, and so on.
- Collaborate with LAN technicians/network administrators to ensure efficient operation of the company’s desktop computing environment.
- Where required, administer and resolve issues with associated end-user workstation networking software products.
- Answer to and perform moves, adds, and changes (MAC) requests as they are submitted by line managers.
- Ensure that physical desktop connections (i.e. RJ-45 Ethernet jacks, RJ-11 telephone modem jacks, connectors between PCs and servers, etc.) are in proper working order.
- Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations.
- Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, network cards, and other components and equipment.
- Accurately document instances of desktop equipment or component failure, repair, installation, and removal.
- If necessary, liaise with third-party support and PC equipment vendors.

**Position Requirements**

**Formal Education & Certification**
- College diploma or university degree in the field of computer science and/or 2 years equivalent work experience.

**Knowledge & Experience**
- Excellent technical knowledge of PC and desktop hardware.
- Excellent technical knowledge of PC internal components.
- Hands-on hardware troubleshooting experience.
- Extensive equipment support experience with Microsoft software products.
- Working technical knowledge of current protocols, operating systems, and standards.
- Ability to operate tools, components, and peripheral accessories.
- Able to read and understand technical manuals, procedural documentation, and OEM guides.

**Personal Attributes**
- Ability to conduct research into PC issues and products as required.
- Effective interpersonal skills and relationship-building skills.
- Strong written and oral communication skills.
- Ability to present ideas in user-friendly language.
- Understanding of the organization’s goals and objectives.
- Analytical and problem-solving abilities, with keen attention to detail.
- Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.
- Experience working in a team-oriented, collaborative environment.
- Strong customer-service orientation.

**Work Conditions**
- On-call availability.
- Sitting for extended periods of time.
- Dexterity of hands and fingers to operate a computer keyboard, mouse, hand and power tools, and to handle other computer components.

**Lifting and transporting of heavy to moderately heavy objects, such as computers and peripherals.**

**Company Offers**
- Great work environment.
- Training.
- Competitive compensation.
- Comprehensive benefit package, company ownership and pension plan.
- Stability; we are a Canadian company that has been in business since 1949.

**Salary**: $65,000.00-$75,000.00 per year

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Employee stock purchase plan
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

**Experience**:

- IT support: 3 years (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person