Desktop Support Technician

1 week ago

Edmonton, Canada Iron Service Global Inc Full time

**Requirements**:

- Work as dedicated and On Demand support between 8am to 5pm Monday - Friday
- Travel when requested between to Site Locations (30 minutes)
- Deskside Technician with 800+ Users with Dedicated and Remote Experience
- Can support core infrastructure across various hardware platforms for a global enterprise organization.
- Capable of collaborating with all stakeholders, Analysis and understands common and unique objectives such as defined by Management, Business Units, Stakeholders and Customers.
- Ability to interacted with End-users Directly, Document, Track, and Resolve Deskside issues using ServiceNow Ticketing System.
- Perform Hardware, Software installations, Imaging, Repairs, RCA’s and Troubleshooting.
- Resolve Incidents, Hardware, and Software Tickets.
- Manage Task, Requests, End user Inquiries and interaction and document in ServiceNow Ticketing System.
- Windows 10, and other OS types like MAC OS, Android, Apple iOS
- MS Office 365 products Outlook, Teams, Word, Excel, OneDrive, Skype For Business, SharePoint.
- Experience with ServiceNow 6 months to1year
- Help Desk Operations
- Application installation Sup
- Has transportation.

**Salary**: $25.00-$31.00 per hour

**Benefits**:

- Dental care
- Life insurance
- Paid time off
- Vision care

Schedule:

- 8 hour shift

COVID-19 considerations:
Need to be vaccinated

Ability to commute/relocate:

- Edmonton, AB T5V 0C8: reliably commute or plan to relocate before starting work (required)

**Language**:

- French (required)

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