Desktop Support Engineer

3 weeks ago

Edmonton, Canada Robert Half Full time

Role Summary We are recruiting for a Desktop Support Technician for an Edmonton-based client. This is a 6-month contract that requires a valid driver’s license and access to a vehicle. The Desktop Support Technician provides Tier 1 and Tier 2 technical assistance to staff across Edmonton and Northern region locations. Reporting to the Director of Finance, IT and Infrastructure, this role supports day-to-day IT operations including troubleshooting, user setup, device maintenance, and ensuring a secure and efficient technology environment. Key Responsibilities • Provide Tier 1 and Tier 2 support for desktops, laptops, printers, mobile devices, and network connectivity • Resolve help desk tickets via phone, email, and in-person support • Troubleshoot Microsoft 365 tools including Outlook, Teams, SharePoint and OneDrive • Support Windows 10 and 11, password resets, MFA setup, and account access through Entra ID and Active Directory • Configure and maintain user devices, install standard software, and coordinate escalations with internal teams or vendors • Support onboarding and offboarding including account setup and device preparation • Maintain asset inventories, equipment logs, and ensure security and patching standards • Provide user training and clear technical communication to non-technical staff • Contribute to documentation, user guides, and continuous improvement initiatives • Assist with IT projects such as software upgrades, device rollouts, and data transitions • Travel to multiple Edmonton and Northern region sites to provide onsite support Qualifications • Diploma or certificate in IT, Computer Science, or related program • 3 to 5 years of IT support experience • Strong proficiency with Windows 10 and 11, Microsoft 365, Active Directory, and remote support tools • Experience with hardware troubleshooting, networked printers, and device configuration • Familiarity with Intune or similar device management tools is an asset • Strong communication, customer service, problem-solving, and documentation skills • Ability to manage multiple requests and work independently or within a team • Police Information Check required • Valid Class 5 driver’s license and ability to travel between sites • Ability to lift and set up IT equipment up to 44 lbs and work in varied environments

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    Edmonton, AB, Canada Robert Half Full time

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    3 weeks ago

    Edmonton, AB, Canada Robert Half Full time

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