Desktop Support Engineer

4 weeks ago

Edmonton, Canada Robert Half Full time

Role Summary

We are recruiting for a Desktop Support Technician for an Edmonton-based client. This is a 6-month contract that requires a valid driver’s license and access to a vehicle. The Desktop Support Technician provides Tier 1 and Tier 2 technical assistance to staff across Edmonton and Northern region locations. Reporting to the Director of Finance, IT and Infrastructure, this role supports day-to-day IT operations including troubleshooting, user setup, device maintenance, and ensuring a secure and efficient technology environment.

Key Responsibilities

• Provide Tier 1 and Tier 2 support for desktops, laptops, printers, mobile devices, and network connectivity

• Resolve help desk tickets via phone, email, and in-person support

• Troubleshoot Microsoft 365 tools including Outlook, Teams, SharePoint and OneDrive

• Support Windows 10 and 11, password resets, MFA setup, and account access through Entra ID and Active Directory

• Configure and maintain user devices, install standard software, and coordinate escalations with internal teams or vendors

• Support onboarding and offboarding including account setup and device preparation

• Maintain asset inventories, equipment logs, and ensure security and patching standards

• Provide user training and clear technical communication to non-technical staff

• Contribute to documentation, user guides, and continuous improvement initiatives

• Assist with IT projects such as software upgrades, device rollouts, and data transitions

• Travel to multiple Edmonton and Northern region sites to provide onsite support

Qualifications

• Diploma or certificate in IT, Computer Science, or related program

• 3 to 5 years of IT support experience

• Strong proficiency with Windows 10 and 11, Microsoft 365, Active Directory, and remote support tools

• Experience with hardware troubleshooting, networked printers, and device configuration

• Familiarity with Intune or similar device management tools is an asset

• Strong communication, customer service, problem-solving, and documentation skills

• Ability to manage multiple requests and work independently or within a team

• Police Information Check required

• Valid Class 5 driver’s license and ability to travel between sites

• Ability to lift and set up IT equipment up to 44 lbs and work in varied environments

  • Desktop Support Engineer

    4 weeks ago

    Edmonton, Canada Robert Half Full time

    Role Summary We are recruiting for a Desktop Support Technician for an Edmonton-based client. This is a 6-month contract that requires a valid driver’s license and access to a vehicle. The Desktop Support Technician provides Tier 1 and Tier 2 technical assistance to staff across Edmonton and Northern region locations. Reporting to the Director of Finance,...

  • Desktop Support Engineer

    1 day ago

    Edmonton, Alberta, Canada Robert Half Full time

    Role SummaryWe are recruiting for a Desktop Support Technician for an Edmonton-based client. This is a 6-month contract that requires a valid driver's license and access to a vehicle. The Desktop Support Technician provides Tier 1 and Tier 2 technical assistance to staff across Edmonton and Northern region locations. Reporting to the Director of Finance, IT...

  • Desktop Support Engineer

    4 weeks ago

    Edmonton, AB, Canada Robert Half Full time

    Role Summary We are recruiting for a Desktop Support Technician for an Edmonton-based client. This is a 6-month contract that requires a valid driver’s license and access to a vehicle. The Desktop Support Technician provides Tier 1 and Tier 2 technical assistance to staff across Edmonton and Northern region locations. Reporting to the Director of Finance,...

  • Desktop Support Engineer

    4 weeks ago

    Edmonton, AB, Canada Robert Half Full time

    Role Summary We are recruiting for a Desktop Support Technician for an Edmonton-based client. This is a 6-month contract that requires a valid driver's license and access to a vehicle. The Desktop Support Technician provides Tier 1 and Tier 2 technical assistance to staff across Edmonton and Northern region locations. Reporting to the Director of Finance, IT...

  • Desktop Support Engineer

    4 weeks ago

    Edmonton, AB, Canada Robert Half Full time

    Role Summary We are recruiting for a Desktop Support Technician for an Edmonton-based client. This is a 6-month contract that requires a valid driver’s license and access to a vehicle. The Desktop Support Technician provides Tier 1 and Tier 2 technical assistance to staff across Edmonton and Northern region locations. Reporting to the Director of Finance,...

  • Desktop Support Technician

    3 days ago

    Edmonton, Canada Iron Service Global Inc Full time

    Technical skills & Experience required: - Support experience of MACs would be beneficial - Knowledge of mobile devices, in particular those running iOS and Android operating systems - Working knowledge of current and legacy hardware platforms, experience with building, configuring, replacing and troubleshooting desktop and laptop hardware components; -...

  • Desktop Support Technician

    2 weeks ago

    Edmonton, Canada AD Network Full time

    **Job Summary** **Duties** - Provide technical support for desktop hardware and software issues, including troubleshooting and resolving problems with operating systems such as Windows, macOS, and Linux. - Assist users with VPN connectivity issues and ensure secure access to network resources. - Utilize ticketing systems such as ServiceNow or Jira to track...

  • Desktop Support Technician

    1 week ago

    Edmonton, Alberta, Canada RedARX Cyber Group Full time

    Job Description**Position:Tier 1 / Desktop Support TechnicianDepartment:Technical SupportReports To:IT Support ManagerLocation: Edmonton ABRole SummaryThe Tier 1 / Desktop Support Technician is the first point of contact for client support requests. This role is responsible for delivering fast, accurate, and friendly technical assistance across Windows,...

  • Desktop Support Technician

    1 day ago

    Edmonton, Canada Stream-Flo Full time

    **Stream-Flo Industries Ltd.** is currently seeking a full-time permanent **Desktop Support Technician**to join our team in **Edmonton, AB.** As a **Desktop Support Technician**, you will be responsible for providing technical assistance and support to our employees, ensuring the smooth operation of computer systems, and resolving hardware and software...

  • Desktop Specialist

    1 week ago

    Edmonton, Canada Capital Power Full time

    **A little about Capital Power** Capital Power (TSX: CPX) is dedicated to _Powering Change by Changing Power _. This north star guides our ambitions, focus, and actions as we transform our energy system to power a lower-carbon future. We're a growth-oriented North American energy company headquartered in Edmonton, Alberta. Our team safely delivers, builds,...