Desktop Support Engineer

4 weeks ago

Edmonton, Canada Robert Half Full time

Role Summary

We are recruiting for a Desktop Support Technician for an Edmonton-based client. This is a 6-month contract that requires a valid driver’s license and access to a vehicle. The Desktop Support Technician provides Tier 1 and Tier 2 technical assistance to staff across Edmonton and Northern region locations. Reporting to the Director of Finance, IT and Infrastructure, this role supports day-to-day IT operations including troubleshooting, user setup, device maintenance, and ensuring a secure and efficient technology environment.

Key Responsibilities

• Provide Tier 1 and Tier 2 support for desktops, laptops, printers, mobile devices, and network connectivity

• Resolve help desk tickets via phone, email, and in-person support

• Troubleshoot Microsoft 365 tools including Outlook, Teams, SharePoint and OneDrive

• Support Windows 10 and 11, password resets, MFA setup, and account access through Entra ID and Active Directory

• Configure and maintain user devices, install standard software, and coordinate escalations with internal teams or vendors

• Support onboarding and offboarding including account setup and device preparation

• Maintain asset inventories, equipment logs, and ensure security and patching standards

• Provide user training and clear technical communication to non-technical staff

• Contribute to documentation, user guides, and continuous improvement initiatives

• Assist with IT projects such as software upgrades, device rollouts, and data transitions

• Travel to multiple Edmonton and Northern region sites to provide onsite support

Qualifications

• Diploma or certificate in IT, Computer Science, or related program

• 3 to 5 years of IT support experience

• Strong proficiency with Windows 10 and 11, Microsoft 365, Active Directory, and remote support tools

• Experience with hardware troubleshooting, networked printers, and device configuration

• Familiarity with Intune or similar device management tools is an asset

• Strong communication, customer service, problem-solving, and documentation skills

• Ability to manage multiple requests and work independently or within a team

• Police Information Check required

• Valid Class 5 driver’s license and ability to travel between sites

• Ability to lift and set up IT equipment up to 44 lbs and work in varied environments

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