Tow Truck Operator

1 week ago

Red Deer, Canada City Wide Towing Full time

**Why City Wide?**

City Wide Towing has been proudly serving Albertans since 1963. With a strong and experienced team of towing and recovery professionals, we are dedicated to exceeding customer expectations at every step of the service experience. Our mission is to provide quality towing and recovery services safely and promptly, using industry-leading equipment operated by our professionally trained team.

**Summary**

City Wide Towing has an opening available for a Full Time **Light or Medium Duty Wrecker Operator** at our Red Deer office. You will play a crucial role in delivering exceptional towing and recovery services to our clients. This position requires a commitment to safety, customer satisfaction, and the ability to operate various towing equipment effectively. Join us in our mission to provide top-notch service in the heart of Alberta.

**Responsibilities**
- Operate towing vehicles safely and efficiently to recover vehicles as needed.
- Provide excellent customer service by assisting clients during their time of need.
- Perform routine maintenance checks on towing equipment to ensure optimal performance.
- Communicate effectively with dispatchers and team members regarding job status and updates.
- Adhere to all safety regulations and protocols while on the job site.
- Assist with minor automotive repairs when necessary.
- Use and manage E-Logs.

**Basic/Required Qualifications**
- **Minimum Class 5 Driver's License**with **Q Endorsement (preferred)**:

- Proven experience in customer service roles, preferably in the automotive or towing industry.
- Strong knowledge of Red Deer and area
- Excellent verbal and written communication
- Able to maintain records and provide reports
- Recent criminal record check (employer-paid)
- Recent driver’s abstract (employee-paid)
- Must pass drug, alcohol, and fit-to-work test
- Able to work independently and with a team
- Legally entitled to work in Canada

**Preferred Qualifications**
- Air brakes certification is an asset (Q Endorsement)
- Previous towing experience is an asset
- Ability to take direction, learn and work independently as well as part of a team
- Motivated and energetic team player with an attention to detail and great work ethic

**Working Conditions/Physical Demands**
- Perform moderate to heavy tasks for long periods of time
- Work primarily outdoors in all weather
- Lift/push/pull up to 100lbs regularly
- Travel may include local, provincial, and inter-provincial routes
- May assist at accident scenes with emergency personnel
- _This description is meant to outline the general nature and scope of the work associated with this position. It should not be interpreted as an exhaustive list of all responsibilities, duties, and required skills. Employees may be asked to take on additional tasks outside of their typical responsibilities as needed._
- _Must have reliable transportation to get to and from the office_

**Job Types**: Full-time, Permanent

Pay: $65,000.00-$85,000.00 per year

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program

**Experience**:

- Towing: 1 year (required)

Licence/Certification:

- Class 5 with Air Brake (required)

Work Location: In person

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