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CNC Field Service Technician

2 weeks ago

KitchenerWaterloo, Canada In-House Solutions Full time

Full-time,

Permanent |

Kitchener-Waterloo, Mississauga, or Hamilton, ON

**JOB DESCRIPTION**:
**Are you an experienced CNC Machine Operator/Programmer looking to get off the shop floor and put your expertise to work supporting others?** **Do you enjoy solving problems, coaching and training people? If you do, this is the role for you**

**Key Duties & Responsibilities**:
You will join our technical team in a key role providing onsite and remote technical services to our valued CNC manufacturing clients, specifically those using Mastercam. Your responsibilities will include:

- provide support at customer locations including software installation, implementation, training, and troubleshooting.
- Independently assess customer needs and provide detailed scopes for quoting purposes.
- Communicate with sales to identify customer training or software update needs.
- Learn new product and service offerings and assist with training our team.

**Education & Skills**:

- Post-secondary education in mechanical technology, machinist/toolmaker/moldmaker ticket, or equivalent.
- 5+ years of experience with CAM software for CNC machining (ideally Mastercam). Hands-on experience with CAD software would be an asset.
- General computer and networking knowledge required.
- Experience with machine tool communications would be an asset.
- Strong customer service orientation with the ability to communicate with a variety of technical and non-technical personnel.
- High willingness and patience to train and teach others.
- Must possess a valid G license and have access to own reliable vehicle, availability to travel 70%+ of the time within Southwestern/Central Ontario (Reimbursement for mileage, expenses and cell phone is provided). When not travelling to customer locations, you will be able to work remotely from a home office and attend occasional meetings and training in our Cambridge office.
- Experience programming and operating CMM/PCMM’s would be an asset.

**SOUND LIKE A FIT?**: