Manager, Human Resources

**About Support House**

At Support House, we open doors, minds, and possibilities. We build opportunities, we inspire change, and we transform health care. We believe everyone deserves support.

Support House is directed by our core values. They guide our agency’s decisions and actions, unite our staff, define our brand, and inspire our culture. We connect by building meaningful relationships. We put people first by supporting them to direct their own path. We focus on holistic wellness. We foster engagement through designing housing, supports and the system together.

Support House offers supportive housing options, community outreach, peer support and building system capacity across Halton region.

**Diversity, Equity, and Inclusion**

**The main purpose of our Leadership Team**

Our Leadership Team focuses on supporting the Agency’s oath, core values, and culture, as well as accountability, dedication to ensuring high quality services, providing supportive supervision to our team, and working through the lenses of trauma-informed, diversity, equity and inclusion, housing-first, harm reduction and safety principles.

Specifically, supportive supervision is based on mutual respect, strength-based, commitment to ongoing learning, self-awareness, integrity, effective communication, trusting relationships/transparency, autonomy with accountability, and personal growth.

**The main purpose of this position**

The Manager, Human Resources (HR), is a collaborative leader responsible for overseeing all aspects of HR and administrative operations at Support House which has a staff a team of over 50 staff and leaders. Key responsibilities include employee recruitment and selection, employee relations, talent development, engagement and retention, performance management, conflict resolution, wellness initiatives, and ensuring legislative compliance. Additionally, the role involves overseeing policy development, budget management, supporting accreditation requirements, and reviewing all operational activities with a focus on continuous improvement.

**Responsibilities**
- HR Operations _
- Ensure HR operations are aligned with organizational values and goals.
- Actively participate in the strategic planning process, providing guidance and direction on people and culture elements to ensure their integration into both strategic and operational plans.
- Oversee the recruitment process at a high level, including the creation of job descriptions, development of interview guidelines, and strategic posting of roles, with a focus on attracting top-tier talent through targeted hiring practices.
- Shape and nurture a positive organizational culture by overseeing initiatives in coaching, mentorship, team building, succession planning, and wellness, ensuring they align with organizational goals.
- Monitor and address staff incidents or concerns by ensuring appropriate responses, follow-ups, and prevention measures are implemented by relevant teams.
- Guide the development of the Leadership Team through participation in the Community of Practice, fostering continuous professional growth and leadership development.
- Conduct regular team audits to ensure strict adherence to organizational policies, budget guidelines, and efficient administrative processes, while providing high-level oversight and direction.
- Engage in annual budget discussions, providing strategic input and ensuring that HR operations remain within budgetary constraints.
- Oversee performance appraisal systems, ensuring that all employees have clear, measurable objectives and development plans, and provide strategic direction on performance management processes.
- Direct the development and implementation of training initiatives, ensuring that they are strategically aligned with organizational goals, and oversee the creation of a comprehensive training calendar that includes mandatory and job-specific training.
- Lead the development and implementation of HR strategies, policies, and procedures, ensuring they support the overall mission and objectives of the organization.
- Oversee conflict resolution, disciplinary actions, and grievance procedures, providing strategic direction and ensuring consistency with organizational values and legal requirements.
- Ensure compliance with provincial and federal employment laws and regulations by providing strategic oversight and ensuring that policies and procedures are up-to-date and effectively implemented.
- Maintain oversight of HR records, ensuring accuracy and compliance, and prepare high-level reports for management and the board as needed.
- Collaborate with other managers to address HR challenges, offering strategic solutions that support overall organizational goals.
- Champion a positive and inclusive work culture, ensuring that HR practices support psychological health and safety throughout the organization.
- Provide coverage for the HR Coordinator during absences, including managing payroll and benefits a